tcb_roadmap_to__qualitiy_vol1

B show appreciation of what members are doing c

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Unformatted text preview: Work environment 7.5.1 Control of production and service provision 4.2 Raise your employees’ technical skills levels Relationship with ISO 9001:2000: 6.2.2 Competence, awareness, and training 8.5.1 Continual improvement 4.3 Delegate authority Relationship with ISO 9001:2000: 5.5.1 Responsibility and authority 4.4 Motivate your employees Relationship with ISO 9001:2000: 6.2.2 Competence, awareness, and training 6.2 Work environment 8.5.1 Continual improvement 4.5 Involve your employees in making improvements: set up a suggestion scheme Relationship with ISO 9001:2000: 5.5.3 Internal communication 6.2.2 Competence, awareness, and training 8.5.1 Continual improvement 4.6 Involve your employees in making improvements: support QC circle activities Relationship with ISO 9001:2000: 5.5.3 Internal communication 6.2.2 Competence, awareness, and training 8.5.1 Continual improvement Unit 4 - Managers: Managing People 30 A Roadmap to Quality UNIDO unit 5.qxd 3/10/05 1:04 PM Page 1 Unit 5 Disposal and Storage UNIDO unit 5.qxd 3/10/05 1:04 PM Page 2 Contents Unit summary 3 Learning tools The RADAR questions 5 The 6-Point Structure 5 Texts 5.1 Remove all unnecessary items from the workplace 6 5.2 Remove defective goods from the workplace 12 5.3 Set up a storage system 16 5.4 Set up a good inventory system 18 5.5 Mark passageways 25 5.6 Pack and move goods carefully 26 5.7 Encourage everyone to follow the rules 29 Test 31 Relationship with ISO 36 UNIDO unit 5.qxd 3/10/05 1:04 PM Page 3 Unit summary A workplace that is neat and well organised is always more efficient. It is also more pleasant to work in. The texts in this unit present a number of actions you can take to achieve this. 5.1 Remove unnecessary items from the workplace Workplaces often have a lot of things lying around that are not needed. There are two categories of unnecessary items: a. Those that will never be needed again. b. Those that will be needed again at some time in the future. Dispose of those that will never be needed, and store those that will be needed. This will save space, allow ease of movement for employees and equipment, make operations more efficient, help prevent accidents, and create a more comfortable working environment. 5.2. Remove defective goods from the workplace If defective items are left in the workplace they can cause a lot of problems. Not only do they take up space, but they can easily get mixed up with non-defective items, making it difficult to maintain accurate stock levels. And of course there is always the risk that defective goods will be shipped out to customers. 5.3. Set up a storage system A lot of time can be wasted when employees have to search for things they need. An efficient storage system will have everything well arranged, with signs to indicate where different items are stored. Use a first-in, first-out system to ensure that older items do not remain in storage while newer items are taken out and used. 5.4. Set up a good inventory system A good inventory system is essential if a workplace is to run smoothly and efficiently. The inventory is the quantity of products, parts, WIP (work in progress), indirect materials, packing materials etc. that are kept in stock. Maintaining the right level of inventory means that whatever is needed for the production process is there when it is needed – but not too much, since this would be uneconomical. 5.5. Mark passageways It is important to mark passageways in the workplace, both for use by employees and for moving goods. Clearly marked passageways will: a. Ensure the safety of employees when they are moving about. b. Allow a smooth flow of goods and equipment in the workplace. A Roadmap to Quality 3 Unit 5 - Disposal and Storage UNIDO unit 5.qxd 3/10/05 1:04 PM Page 4 5.6. Pack and move goods carefully Pack and move finished products and WIP carefully in order: a. Not to damage goods. b. Not to include items that are not meant to be included. c. Not to risk any danger to the employees handling them. 5.7 Encourage everyone to follow the rules If all the systems for keeping the workplace neat and well organized are to be effective, everyone, both supervisors and employees, must follow the rules. This requires rules that employees can follow, and manuals that describe them clearly. Unit 5 - Disposal and Storage 4 A Roadmap to Quality UNIDO unit 5.qxd 3/10/05 1:04 PM Page 5 Learning tools The RADAR questions As you read each text you will discuss how it could be applied in your company. The RADAR questions will help you to focus this discussion: R - Are these ideas relevant to my company? A - How would I apply each of them in my company? D - What difficulties might I meet and how would I overcome them? A - Are there any additional actions that I might take that are not mentioned in the text? R - What resources would be needed, what would these cost, and how could they be acquired? There will of course be some discussion points where not all of these questions will be applicable. The 6-Point Structure A...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.

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