tcb_roadmap_to__qualitiy_vol1

B the level of employee morale c the facilities and

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Unformatted text preview: records can be used to assess: a. The company’s quality standards. b. Its cost limits. c. Its process capability. 32. To use job result records to recognize abnormalities keep them up to date on: a. A daily basis. b. A weekly basis. c. A monthly basis. 3.10 Take a systematic approach to making improvements 33. Use statistical techniques, graphs and tables to: a. Select themes for improvement. b. Monitor the progress of improvement. c. Quantify the results. 34. In selecting improvement themes take into account the balance between: a. The time required for a solution. b. The savings that the improvements are expected to bring. c. The techniques that can be used to select them. Unit 3 - Managers: Managing Systems 38 A Roadmap to Quality UNIDO unit 3.qxd 3/10/05 35. 36. 12:51 PM Page 39 Evaluate the effects of improvements in terms of: a. Subjective evaluations. b. Money. c. Time. Which is the correct sequence of the PDCA Cycle when applied to work instructions: a. Make changes to the operations, standardize operations, instruct subordinates to carry out operations, check the results. b. Standardize operations, instruct subordinates to carry out operations, check the results, make changes to the operations. c. Instruct subordinates to carry out operations, standardize operations, check the results, make changes to the operations. 3.11 Keep everyone informed of how the department is doing 37. A control chart will help everyone to understand: a. Any trends that are taking place. b. The presence or absence of abnormalities. c. The current situation. 38. Methods of displaying control information include: a. Electric signboards that show the gap between actual progress and the progress expected in the standards. b. Transition charts that show daily performance against targets. c. Graphics that show changes in the number of suggestions for improvement. 3.12 Establish report-writing procedures 39. When you are preparing reports: a. Standardize them as much as possible. b. Itemize the contents in order of cost. c. Present information visually whenever possible. 40. When communicating with other departments a. Clearly indicate the scope of the matters being discussed. b. If written communication is not enough use the telephone. c. Keep and exchange minutes of any agreements that are reached. A Roadmap to Quality 39 Unit 3 - Managers: Managing Systems UNIDO unit 3.qxd 3/10/05 12:51 PM Page 40 Relationship with ISO 3.1 Implement your company’s annual management policy Relationship with ISO 9001:2000: 5.3 Quality policy 5.4.1 Quality objectives 5.5.3 Internal Communication 5.6 Management review 8.4 Analysis of data 8.5.1 Continual improvement 3.2 Clarify the extent of your department’s responsibility for quality assurance activities Relationship with ISO 9001:2000: 5.4.1 Quality objectives 5.4.2 Quality management system planning 5.5.1 Responsibility and authority 3.3 Define jobs, responsibilities and authority; clarify policies Relationship with ISO 9001:2000: 5.5 Responsibility, authority and communication 5.5.1 Responsibility and authority 3.4 Ensure that your employees understand and carry out their job assignments correctly Relationship with ISO 9001:2000: 5.5 Responsibility, authority and communication 5.5.1 Responsibility and authority 5.5.3 Internal communication 3.5 Monitor how well management tasks are being carried out Relationship with ISO 9001:2000: 8.2.3 Monitoring and measurement of processes 8.4 Analysis of data 3.6 Monitor the quality of the work in your department Relationship with ISO 9001:2000: 8.2.3 Monitoring and measurement of processes 8.2.4 Monitoring and measurement of product 3.7 Deal with defects Relationship with ISO 9001:2000: 8.3 Control of nonconforming product 8.4 Analysis of data 8.5 Improvement Unit 3 - Managers: Managing Systems 40 A Roadmap to Quality UNIDO unit 3.qxd 3/10/05 12:51 PM Page 41 3.8 Be alert for abnormalities when you revise any of your production processes Relationship with ISO 9001:2000: 6.2.2 Competence, awareness and training 7.3.2 Control of design development changes 8.5.2 Corrective action 3.9 Keep work records Relationship with ISO 9001:2000: 4.2.4 Control of records 8. Measurement, analysis and improvement 3.10 Take a systematic approach to making improvements Relationship with ISO 9001:2000: 8.2.3 Monitoring and measurement of processes 8.5.1 Continual improvement 3.11 Keep everyone informed of how the department is doing Relationship with ISO 9001:2000: 8.2.3 Monitoring and measurement of processes 8.4 Analysis of data 3.12 Establish report-writing procedures Relationship with ISO 9001:2000: 4.2.3 Control of document 4.2.4 Control of records A Roadmap to Quality 41 Unit 3 - Managers: Managing Systems Unit 4.qxd 3/10/05 12:57 PM Page 1 Unit 4 Managers: Managing People Unit 4.qxd 3/10/05 12:57 PM Page 2 Contents Unit summary 3 Learning tools The RADAR questions 4 The 6-Point Structure 4 Texts 4.1 Ensure that your employees understand and follow the standards 5 4.2 Raise...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.

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