tcb_roadmap_to__qualitiy_vol1

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Unformatted text preview: ifications of a product. If your company is to produce quality goods consistently and efficiently, it is essential that your employees understand and follow the standards. 2. They should first of all recognize the benefits of standards: they integrate and simplify operations and get rid of wasteful and inefficient processes, they improve work efficiency, and they provide a basis for further improvement. 3. Explain the work standards to your employees: a. Make sure that employees recognize the purpose of having work standards. b. Explain clearly to each employee the standards relevant to their work, and check that they fully understand them. c. Explain clearly each employee's responsibilities in using the standards – both to the employee and to his/her supervisor. d. Make sure that the tools and equipment required by the work standards are available. 4. To ensure that employees follow the standards and rules: a. Establish a control system to check that the work standards are being followed, clarify the procedure to those in charge and train them to use it properly. b. Quickly find the cause of any non-observance and act to prevent its recurrence. This approach will do much to improve the atmosphere of the workplace. c. Where an employee is at fault for failing to follow the standards, make it clear to him or her that the standards must be followed. d. Create an environment in which everyone is willing to follow the standards. e. Standardize the skills levels of skilled employees so that they can see the importance of standards and rules in improving their skills. (See Unit 8 for more detailed guidelines on using standards.) Figure 4.1a Benefits of observing standards, as perceived by employees of Company X (page 6) Figure 4.1b Analysis of causes of failure to observe the standards and rules (page 6) A Roadmap to Quality 5 Unit 4 - Managers: Managing People Unit 4.qxd 3/10/05 12:57 PM Page 6 Figure 4.1a Benefits of observing standards, as perceived by employees of Company X Benefits % 1. Makes operations easier to perform 30 2. Improves quality of products 26 3. Improves productivity 15 4. Evens out the workload 10 5. Improves the drive to work 8 6. Reduces production costs 5 7. Improves teamwork 2 8. Improves problem consciousness 2 9. More employees stay with the company 1 10. Improves attendance rate 1 Figure 4.1b Analysis of causes of failure to observe the standards and rules Cause % 1. Ignores the work standards in his or her own way 15 2. Not aware of the importance of observing the standards 13 3. Does not understand the standards 12 4. Lacks the necessary tools or equipment 11 5. Thinks the technical level of the standards is too high 10 6. Thinks work in accordance with the standards takes too much time 9 7. Thinks work in accordance with the standards is dangerous 7 8. Does not care about product quality 6 9. Thinks no one would know who has done the job 5 10. Cuts corners because it is easier 4 11. Does not want to get tired. Does not care as no one is watching 4 12. Other causes 4 Discussion The following questions ask you to think about how the ideas in the text could be applied in your company. Some of these ideas may not be relevant to you. Concentrate on those that are relevant. Keep notes of your conclusions – you will need them to prepare your action plan afterwards. Where appropriate ask yourself the RADAR questions. Note: Always include in your discussion any figures referred to in the text, if you feel these are relevant to your company. a. Do your employees always follow the standards? If not, what do you think the reasons are? How could you ensure that they do follow them? b. Parag 2: Do you agree that standards have all these beneficial effects? Unit 4 - Managers: Managing People 6 A Roadmap to Quality Unit 4.qxd 3/10/05 12:57 PM Page 7 c. Look at Figure 4.1b. Are there any other causes of failure that would apply in your company? What would you guess the percentage of causes would be in your company? d. Look at Figure 4.1a. What would you imagine the percentages of benefits to be for your company? e. Apply the RADAR questions to these guidelines for ensuring that employees always follow the standards. Action plan Take the ideas you have found useful in the text, and in your discussion, and present them in a well-structured plan for introducing improvements in your company. Alternatively you may choose to prepare one action plan when you have discussed several texts. You might like to follow the 6-Point Structure. A Roadmap to Quality 7 Unit 4 - Managers: Managing People Unit 4.qxd 3/10/05 12:57 PM Page 8 4.2 Raise your employees’ technical skills levels Introduction 1. Manufacturing technology is constantly advancing, requiring ever-higher skills levels. If you are to continue to provide quality products and services, you will have to continuously improve the technical skills of your employees. To do this: a. Plan your training programmes and encourage employees to participate. b. Encourage employ...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.

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