tcb_roadmap_to__qualitiy_vol1

Iii is the quality system functioning effectively iv

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Unformatted text preview: characteristics of the products and the realities of managing them. When the CEOs have reviewed the internal audit system the system should be upgraded. Improvements in quality should follow. The internal audit system is the key to improving the efficiency of the quality assurance system. Discussion The following questions ask you to think about how the ideas in the text could be applied in your company. Some of the ideas may not be relevant to you. Concentrate on what is relevant. Keep notes of your conclusions – you will need them to prepare your Action Plan afterwards. Where appropriate ask yourself the RADAR questions. Note: Always include in your discussion any figures referred to in the text, if you feel these are relevant to your company. a. Parag. 2 presents recommendations for how often the CEO should review the company’s quality system, and the specific points that he should hold meetings to discuss. Apply the RADAR questions to these recommendations. b. Parag. 3: Apply the RADAR questions to this ISO 9000 prescription for carrying out internal quality audits. Action plan Take the ideas you have found useful in the text, and in your discussion, and present them in a well-structured action plan for introducing improvements in your company. You might like to follow the 6-Point Structure. Alternatively you may choose to prepare one action plan that draws on your discussion of several texts. A Roadmap to Quality 23 Unit 2 - Chief Executive Officer: Ensuring Quality 05-87581_unit 2.qxd 09/09/2005 11:33 Page 24 2.7 Carry out a periodic internal quality control diagnosis 1. If you are to have a good understanding of the status of your company-wide quality control system, you must carry out a periodic internal quality control diagnosis of each department. Form a top-management team to visit each department to check: a. Whether it understands the basic concepts of quality control. b. Whether it has implemented them in its daily tasks. c. What has been achieved. When the diagnosis is complete the team gives the department concrete instructions for improving and refining quality. 2. Procedures for top management’s quality control diagnosis: a. The secretariat (typically from the quality assurance department) sends advance notice to each department that is to be examined, and informs it of the items to be examined for that fiscal year. b. Each department then conducts a self-diagnosis for each of these items, and evaluates and documents this, and prepares the criteria, specifications, QC process charts and reports that they will use to explain their findings to the management diagnosis team. c. When the team arrives, it first examines the department’s documents. The person in charge at each workplace explains the self-diagnosis on the basis of these documents. The team asks questions about the content of the documents, and confirms the results of the report. d. Then the team conducts an on-site examination of the workplace, following the order in the QC process chart. They examine whether quality control and quality assurance are being implemented as set out in the documents. e. The team then evaluates and scores the examination items quickly (taking about an hour). f. If any items are found to fall below a certain level, the team makes written comments and gives concrete reasons for bad scores. g. The team instructs the department to submit concrete proposals for improving these items. h. If possible the same examination items should be used each fiscal year. This will enable each department to recognise whatever progress they have made since the previous year. i. In carrying out this diagnosis, the team should do its best to find and praise good points. Unit 2 - Chief Executive Officer: Ensuring Quality 24 A Roadmap to Quality 05-87581_unit 2.qxd 09/09/2005 11:33 Page 25 Discussion The following questions ask you to think about how the ideas in the text could be applied in your company. Some of the ideas may not be relevant to you. Concentrate on those that are relevant. Keep notes of your conclusions – you will need them to prepare your Action Plan afterwards. Where appropriate ask yourself the RADAR questions. Note: Always include in your discussion any figures referred to in the text, if you feel these are relevant to your company. a. Parag. 1: What benefits do you think that such an internal quality control diagnosis by top management would bring to your company? b. Parag. 2: Apply the RADAR questions to these procedures for a QC diagnosis by top management. Action plan Take the ideas you have found useful in the text, and in your discussion, and present them in a well-structured action plan for introducing improvements in your company. You might like to follow the 6-Point Structure. Alternatively you may choose to prepare one action plan when you have discussed several texts. A Roadmap to Quality 25 Unit 2 - Chief Executive Officer: Ensuring Quality 05-87581_unit 2.qxd 09/09/2005 11:33 Page 26 2.8 Prepare quality control manuals 1....
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.

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