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Unformatted text preview: t 1.qxd 3/10/05 12:42 PM Page 12 Note: Always include in your discussion any figures referred to in the text, if you feel these
are relevant to your company.
a. Parag. 1: Consider how a procedure for establishing annual management policies
could be introduced in your company:
i. Who would be involved in each of these steps?
ii. What information would they need?
iii. What meetings might they hold?
iv. What current questions and issues, about both the present and the future, would
they need to look at?
v. What difficulties might be met and how could they be resolved?
b. Parag. 2 presents several actions to be taken before the annual management
policies are established. Apply the RADAR questions to each of these. Give examples,
c. Parag. 3: Give concrete examples of the points in this list that you might include in
your annual management policies (Recall the points you discussed in question 2b
after Text 1.1). Action plan
Prepare an action plan for defining a company philosophy, preparing mid and long-term
plans and establishing annual management policies in your company. Include the short
reports you have prepared after your discussions in 1.1 and 1.2. As you continue with your
discussions of texts 1.3 to 1.7, you can add sections on deploying, implementing and
controlling these policies. Follow the 6-Point Structure. Unit 1 - Chief Executive Officer: Managing Policy 12 A Roadmap to Quality UNIDO unit 1.qxd 3/10/05 12:42 PM Page 13 1.4 Deploy policies and prepare
1. Your annual management policies must be deployed down through the organisational
levels, from higher level to lower level departments and sections. Those at each level will
establish their own policies, based on these annual policies, and prepare plans to
2. At each organisational level the policies will be based on:
a. The long and mid-term outlook.
b. Results from the previous fiscal year.
c. Relevant business conditions.
In this process of policy deployment, it is essential that information is exchanged through
the different levels, and that general agreement is reached.
Figure 1.4a Matrix chart showing target deployment, policy deployment and responses
3. Implementation plans ensure that the policies deployed through the company are
implemented properly. When departments and sections have received the annual
management policies, each should take the following steps:
a. Get a good understanding of the management policy and establish their own
b. Examine ways to harmonise departmental policy with the company-wide policy.
c. Establish evaluation items and appropriate evaluation scales*.
d. Produce written implementation plans.
e. Implement these plans in the form of departmental, sectional, and team activities.
f. Hold advance discussions on items that are strongly related to other departments
(*Evaluation items are the specific items that are evaluated in order to judge whether the
activities are going as planned or not. Evaluation scales are the measurement system
used to make these evaluations.)
4. The plans for implementing the departmental policies should include:
a. Achievements and problems from the previous fiscal year.
b. Concrete targets for the coming year.
c. The schedule for their implementation.
d. The individuals responsible, the persons in charge, and any cooperating parties.
e. The anticipated effects of the plans.
f. Use the “5Ws and lH” (who will do what, where, when, why and how) method to
present these points clearly in the plans. A Roadmap to Quality 13 Unit 1 - Chief Executive Officer: Managing Policy UNIDO unit 1.qxd 3/10/05 12:42 PM Page 14 Figure 1.4b A sample implementation plan
5. Keep the following points in mind:
a. It is implementation at the front line that puts higher policies and plans into effect.
b. Plans become more concrete as they move down the organisation levels of the
c. Interdepartmental and intersectional problems should be resolved in a cooperative
d. Use the “5Ws and IH” method to specify how the targets and deadlines are to be
met. Make communication and checking methods clear. Discussion
The following questions ask you to think about how the ideas in the text could be applied in
your company. Some of the ideas may not be relevant to you. Concentrate on those that are
relevant. Keep notes of your conclusions – you will need them to prepare your action plan
afterwards. Where appropriate ask yourself the RADAR questions.
Note: Always include in your discussion any examples referred to in the text, if you feel
these are relevant to your company.
a. Parags. 1 and 2 describe the process of policy deployment, and emphasise the need
to exchange information and reach agreement between higher and lower level
employees, departments and sections. How easy is this in your company. If not, what
steps could be taken to make it easier?
b. Parag. 3 suggests ways of preparing implementation plans. Apply the RADAR
questions to these suggestions.
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.
- Spring '12