Ch. 11.Why is public speaking important?Communication, making ideas and influencing people2.What does eloquence mean?Being good with words and presenting ideas in a good manner3.How does public speaking differ from normal conversation? More structured and more formal4.What is the goal of public speaking?Making your ideas known by sharing them with others5.What is Ethnocentrism?Thinking your culture is above all others6.Explain the communication process? What are the issues that can cause interruptions inthe process?Encoding, median of transmission, decoding and feedback. Interruptions can be externalor internal. Like a noise in the room or you pausing or forgetting7.What role can nervousness play in a speech?It can make your speech better or worse because it is not visible8.List the advice on how to become an effective speaker.Experience, prepare, think positively, visualization, do not expect perfectionCh. 21.What are the 3 affairs you need to attend to when giving a public speech?