Chapter 5 - Chapter 5 Coping with organizational Life...

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Chapter 5: Coping with organizational Life: Emotions and Stress Understanding Emotions and Mood Properties of Emotions Emotions overt reactions that express feelings about events Emotions Always have an Object Something or someone triggers emotions The Spread of Emotion is Contagious A key trigger of emotions in people is the emotions of others with whom they interact Emotional contagion the tendency to mimic the emotional expressions of others, converging with them emotionally o Prevalent on the job o Workers frequently display the same emotional responses of the higher-ranking others with whom they interact Expression of Emotions is Universal People throughout the world generally portray particular emotions by using the same facial expressions Culture determines How and When people Express Emotions Although people throughout the world express their emotions in the same manner, informal standards govern the degree to which it is acceptable for them to do so Display Rules cultural norms about the appropriate ways to express emotions Types of Emotions Major Emotions and their Subcategories There are six major subcategories o emotions o Anger o Fear o Joy o Love o Sadness
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o Surprise Each has associated with it various specific emotions that constitute subs of these emotions Self-Conscious Emotions vs. Social Emotions Compare those emotions that come from internal sources and those that come from external sources Self-conscious emotions feelings that stem from within, such as shame, guilt, embarrassment, and pride o Developed within people to help them stay aware of and regulate their relationships with others o People who have suffered damage to the orbit frontal portions of their brains tend to be less effective at experiencing self-conscious emotions and at regulating the behaviors they guide than those whose brains are intact Social emotions people’s feelings based on information external to themselves o Pity o Envy, jealousy, and scorn The Circumplex Model of Affect A theory of emotional behavior based on the degree to which emotions are pleasant or unpleasant and the degree to which they make one feel activated o Feeling alert and engaged The Basic Nature of Mood Mood an unfocused, relatively mild feeling that exists as background to our daily experiences o Subtle and difficult to detect o Fluctuate rapidly, widely, and during the course of the day o Such temporary shifts in feeling states are only partly responsible for the moods that people demonstrate o Superimposed over these passing conditions are also more stable personality traits Consistent differences b/w people’s predispositions toward experiencing positive or negative affects
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o Combinations of both who we are, personality-wise, and the conditions we face The moods we experience can be based on out individual experiences and general characteristics of our work groups or organizations
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