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Unformatted text preview: ages every night and lift capacity of 26.5 mil
pounds daily. ♦ State-of-the-art information infrastructure
- Handles 60 million transactions a day in 1999, saving
FedEx the cost of its many customer service employees.
♦ Strong staff (200,000 employees) Core Competency- Intangible
♦ FedEx brand name -reputation for speed, reliability and innovation.
Services: overnight package delivery, 10:30 a.m. next day
delivery, Saturday delivery time-definite service for freight,
Business concepts:express distribution, customer logistics
management , supply chain management -strong presence and acceptance worldwide.
♦ Intellectual capital
-5000 IT personnel with capacity to develop,
maintain and upgrade its in-house software and IT
infrastructure. Core Competency- Value Chain
♦ Won over 194 awards for operational excellence
♦ First global express transportation company to receive simultaneous system-wide certification
ISO 9001 in 1994
♦ System innovations - COSMOS, Powership Pl...
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- Summer '08