Services overnight package delivery 1030 am next day

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Unformatted text preview: ages every night and lift capacity of 26.5 mil pounds daily. ♦ State-of-the-art information infrastructure - Handles 60 million transactions a day in 1999, saving FedEx the cost of its many customer service employees. ♦ Strong staff (200,000 employees) Core Competency- Intangible ♦ FedEx brand name -reputation for speed, reliability and innovation. Services: overnight package delivery, 10:30 a.m. next day delivery, Saturday delivery time-definite service for freight, money-back guarantees Business concepts:express distribution, customer logistics management , supply chain management -strong presence and acceptance worldwide. ♦ Intellectual capital -5000 IT personnel with capacity to develop, maintain and upgrade its in-house software and IT infrastructure. Core Competency- Value Chain ♦ Won over 194 awards for operational excellence since 1973. ♦ First global express transportation company to receive simultaneous system-wide certification ISO 9001 in 1994 ♦ System innovations - COSMOS, Powership Pl...
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