BSBCUS501_Customer survey report.docx - Customer Survey...

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Customer Survey Report Summary The customer survey report was conducted using an online e-mail system. The customer survey was completed by submitting a one-time email survey to 300 customers. A total of 49 customers took part in the survey. Overall, Ozhouse clean services have received positive feedback. There were 26 customers who were completely pleased, 18 who were somewhat satisfied, four who were disappointed, and one who was completely dissatisfied.Similarly, in terms of doing business with company 20 customers were totally satisfied, 19 somewhat satisfied, 8 dissatisfied and 2 totally dissatisfied. Industry benchmarks show that the average number of customers who indicate that they are totally satisfied with ease of business is 47%. Likewise, Customers who said they would use Ozhouse Clean Services again are, 42 totally satisfied, 6 somewhat satisfied, 1 dissatisfied and 0 totally dissatisfied. Industry benchmarks show that the average number of customers who indicate that would use services again is 72%.

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