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Abstract#4 How to Say“I am Sorry”by Aaron Lazare In How to Say“I am Sorry”, the author Aaron Lazare explain the importance of the apology and discusses the motives underlying the apology. The author also claims that a genuine apology is one of the most profound communicate with civilized people. Besides, Aaron shows us how to make it effective. In his search, he said he only found a little bit document about apologies in professional literature, but in the religious writings, like Christian and Jewish traditions, have lots of source about forgiveness and penance. For instance, the God created repentance before he created the whole world, he knows human cannot make no mistakes and the good way to make others forgive the person who made mistakes is to let the person apologize to others. What makes apologies work is an exchange of shame and power between offender and offended. It sounds very easy to do, but there are several integral elements of an apology. The first

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