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Abstract#4How to Say“I am Sorry”by Aaron LazareIn How to Say“I am Sorry”, the author Aaron Lazare explain the importance of the apologyand discusses the motives underlying the apology. The author also claims that a genuine apologyis one of the most profound communicate with civilized people. Besides, Aaron shows us how tomake it effective. In his search, he said he only found a little bit document about apologies inprofessional literature, but in the religious writings, like Christian and Jewish traditions, have lotsof source about forgiveness and penance. For instance, the God created repentance before hecreated the whole world, he knows human cannot make no mistakes and the good way to makeothers forgive the person who made mistakes is to let the person apologize to others. What makes apologies work is an exchange of shame and power between offender andoffended. It sounds very easy to do, but there are several integral elements of an apology. The first