19 20 21 22 23 it audit manual volume iii yes

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Unformatted text preview: ______________ ___________________________________________ Whether escrow agreements have been negotiated where appropriate? KD Reference: _______________________________ ___________________________________________ Whether potential third-parties are properly qualified through an assessment of their capability to deliver the required service (due diligence)? 19 20 21 22 23 IT Audit Manual Volume III Yes Response No KD 36 IT Audit Manual No. 24 25 26 27 28 29 30 31 32 33 34 Item Yes Response No KD KD Reference: _______________________________ ___________________________________________ Manage performance and capacity Whether time frames and level of service are defined for all services provided by the IT function? KD Reference: _______________________________ ___________________________________________ Whether time frames and service levels reflect user requirements? KD Reference: _______________________________ ___________________________________________ Whether time frames and service levels are consistent with performance expectations of the equipment potentials? KD Reference: _______________________________ ___________________________________________ Whether an availability plan exists, is current and reflects user requirements? KD Reference: _______________________________ ___________________________________________ Whether ongoing performance monitoring of all equipment and capacity is occurring, reported upon, lack of performance addressed by management and performance improvement opportunities are formally addressed? KD Reference: _______________________________ ___________________________________________ Whether optimal configuration performance is being monitored by modeling tools to maximize performance while minimizing capacity to required levels? KD Reference: _______________________________ ___________________________________________ Whether both users and operational performance groups are pro-actively reviewing capacity and performance and workload schedule modifications are occurring? KD Reference: _______________________________ ___________________________________________ Whether workload forecasting includes input from users on changing demands and from suppliers on new technology or...
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This note was uploaded on 10/27/2013 for the course LAW 10-100 taught by Professor Parsons during the One '10 term at Bond College.

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