Kd reference whether 2

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Unformatted text preview: s KD Reference: _______________________________ ___________________________________________ Whether policies and procedures exist for the preventive maintenance of hardware (both operated by the IT function and affected user functions) to reduce the frequency and impact of performance failures? KD Reference: _______________________________ ___________________________________________ Whether vendor prescribed preventative maintenance steps and frequency for each hardware device operated by the IT function and the affected user functions are adhered to? KD Reference: _______________________________ ___________________________________________ Whether policies and techniques exist for using and monitoring the use of system utilities? KD Reference: _______________________________ ___________________________________________ Whether responsibilities for using sensitive software utilities are clearly defined, understood by programmers, and use of the utilities is monitored and logged? IT Audit Manual Volume III 31 IT Audit Manual No. 139 140 141 142 143 Item Yes Response No KD KD Reference: _______________________________ ___________________________________________ Development and Maintenance of Procedures Whether operational requirements are determined with historical performance statistics available and user input regarding increases/decreases expected? KD Reference: _______________________________ ___________________________________________ Whether service level and performance expectations are at sufficient detail to allow tracking, reporting and improvement opportunities? KD Reference: _______________________________ ___________________________________________ Whether operational requirements and service levels are determined using historical performance, user adjustments, and industry benchmarks? KD Reference: _______________________________ ___________________________________________ Whether service levels and processing requirements are an integral step in planning for new systems? KD Refer...
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