Reference whether security

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Unformatted text preview: an ongoing basis that would include, but not be limited to: • general system security principles • ethical conduct related to IT • security practices to protect against harm from failures affecting availability, confidentiality, integrity and performance of duties in a secure manner • responsibilities associated with custody and use of IT resources • security of information and information systems when used off-site KD Reference: _______________________________ _ Whether security awareness training includes a policy on preventing the disclosure of sensitive information through conversations (e.g., by announcing the status of the information to all persons taking part in the conversation)? KD Reference: _______________________________ _ Assist and advise customers Whether nature of help desk function (i.e., how requests for assistance are processed and assistance is provided) is effective? KD Reference: _______________________________ _ Whether actual facilities, divisions or departments are performing the help desk function and the individuals or positions responsible for the help desk? KD Reference: _______________________________ _ Whether level of documentation for help desk activities is adequate and current? KD Reference: _______________________________ ___________________________________________ Whether actual process for logging or registering requests for service and use of logs exists? KD Reference: _______________________________ ___________________________________________ 73 74 75 76 77 78 79 80 81 IT Audit Manual Volume III Yes Response No KD 45 IT Audit Manual No. Item 82 Whether process for query escalation and management intervention for resolution is sufficient? KD Reference: _______________________________ ___________________________________________ Whether time frame for clearing queries received is adequate? KD Reference: _______________________________ ___________________________________________ Whether procedures for tracking trends and reporting on help desk activities exist? KD Reference: _______________________________ ___________________________________...
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This note was uploaded on 10/27/2013 for the course LAW 10-100 taught by Professor Parsons during the One '10 term at Bond College.

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