CUSTOMER+SERVICE (1).docx - Customer Service Being an...

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Customer ServiceBeing an employee of the month as the best customer service representative at Wellworth Insurance Company is a very cool thing, but at the same time it is very difficult. As this type of work requires patience, calm and understanding of customers' minds. This department differs from all the departmentsin the company. It is the link between the company and the customer. Setting up a customer service department requires thought and planning to ensure the goals of the company are met, and customers receive exceptional service. Identifying the roles and tasks in the department helps to strengthen the company's brand, build loyalty, and ensure all customer issues are appropriately handled. A customer service representative has many responsibilities and tasks that strengthen the company's relationships with its customers. It is the duty of a customer service representative to listen to customer complaints in order to resolve their problems. As a CSW, you must help your customers find the solutionsthat best serve their needs. Secondly, providing advice on purchasing products or services is a very important step to make the customer satisfied with the commodity he bought, once you gave advice to your customer on a specific product, such as showing its negatives and positives, you will gain a loyal customer for the company. In addition, the communication with clients and customers about their experiences with a product or service is another responsibility to the customer service representative, you must be in constant contact with your customer in order to know that is the product or the service issuccessful or not. Moreover, as a customer service representative, you must have the full experience of the product that the company sells in order to answer the questions that customers ask since your response will be without any doubts. Also, taking or processing orders for a product or service. Order processing problems can happen at any organization or a company, so the customer service representative responsibility is to process this order, to not negatively impact customer satisfaction[ CITATION Lai19 \l 1033 ]. As I said before, this department is the link between company and customer since its importance cannot be hidden in any company or organization. Customer service is important since in addition to the money and profits that it will bring to you from the customer, the

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