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Unformatted text preview: experience (despite a lengthy wait). There did not appear to be much concern for customer satisfaction. Overall, for better customer service, it appears to be better to have more people involved in the service, as it is faster and better for the customers. Also with that is to put the customers needs first (which could best be seen at QFC). Depending on the market however, if there is not too much competition, it seems that one can get away with a lower standard of customer service, such as U-Haul, in favor of saving money for the business for additional employees and tools....
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- Fall '07