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Unformatted text preview: orts!” Richardson wondered why that bit of news had not been shared with her
before she had been assigned to do the report or even had accepted the job. Rather than challenge
Campbell, however, she apologized. “I’m sorry, I had no idea,” she said. “I can still work on this.
The deadline’s not until five o’clock.” Campbell replied, “Never mind. I’ll do it myself.” And
then with a little impatience in her voice, she added, “You should start thinking about your
monthly report, which is due in three weeks.” Richardson started to ask if they could review it
together before the May 6 deadline but Campbell cut her off, saying, “I’ll e-mail the form and
you can start getting acquainted with it now.” Greenhouse Woes
In late April, a fungus infected one of the greenhouses in the Colombia cut-flower facility,
resulting in the need to destroy the stock inside it, disinfect it, and start over. The result would be 8 KELLOGG SCHOOL OF MANAGEMENT
Purchased by Chris Perronnet ([email protected]) on March 28, 2013 KEL629 GROWING MANAGERS weeks of delay in orders to new customers, most of them small florists. Richardson’s sales team
could not afford to lose these hard-won new accounts, so she looked for help in filling the
affected orders; her team might have to absorb the added cost of placing rush orders, but heroic
efforts could save the accounts. Richardson’s hopes rose when she heard the Nogales manager
had connections with local cut-flower providers in Mexico, but those hopes were soon dashed
when she was told the export paperwork alone would take weeks, and even that was possible only
with personal attention the manager did not have time to give. For Richardson, the most
frustrating part of the problem was that the delivery date was still a few weeks in the future; it
was as if she were watching an automobile accident in slow motion and could do nothing to stop
it. Unable to think of a viable alternative, Richardson made the difficult phone calls to her team’s
new customers and attempted to make good by offering discounts on future orders. HR Challenges
When she had a moment to spare, Richardson tried to work with her team members. But
Hoffman almost never came into the office and never answered his phone, so Richardson had to
contact him by sending e-mails and leaving voicemail messages. When he learned about the
fungus problem in Colombia, he seemed almost smug and his tone of voice seemed to say, “I told
you so!” The Colombia fiasco seemed to have deflated Torres more than ever, and Richardson
could not find a way to motivate him.
A call from personnel informed Richardson that Vega was missing a day of work almost
every week for some reason—a dentist appointment, a sick day, and so on. Richardson had
learned that Vega lived with her extended family just outside of Phoenix, and she suspected Vega
might be staying home to help care for her cousin’s baby. Richardson did not think that qualified
as family leave, but she made a note to confirm it with personnel. Surprise Customer Visit
Just when Richardson thought she could not manage one more challenge, a regional buyer for
Home Depot made a surprise site visit to the greenhouse. Everything was fine until he noticed
that the product was being put in the wrong pots—each big-box customer received pla...
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This note was uploaded on 11/13/2013 for the course MGMT 301 taught by Professor Davis during the Spring '08 term at CofC.
- Spring '08