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Unformatted text preview: orts!” Richardson wondered why that bit of news had not been shared with her before she had been assigned to do the report or even had accepted the job. Rather than challenge Campbell, however, she apologized. “I’m sorry, I had no idea,” she said. “I can still work on this. The deadline’s not until five o’clock.” Campbell replied, “Never mind. I’ll do it myself.” And then with a little impatience in her voice, she added, “You should start thinking about your monthly report, which is due in three weeks.” Richardson started to ask if they could review it together before the May 6 deadline but Campbell cut her off, saying, “I’ll e-mail the form and you can start getting acquainted with it now.” Greenhouse Woes In late April, a fungus infected one of the greenhouses in the Colombia cut-flower facility, resulting in the need to destroy the stock inside it, disinfect it, and start over. The result would be 8 KELLOGG SCHOOL OF MANAGEMENT Purchased by Chris Perronnet ([email protected]) on March 28, 2013 KEL629 GROWING MANAGERS weeks of delay in orders to new customers, most of them small florists. Richardson’s sales team could not afford to lose these hard-won new accounts, so she looked for help in filling the affected orders; her team might have to absorb the added cost of placing rush orders, but heroic efforts could save the accounts. Richardson’s hopes rose when she heard the Nogales manager had connections with local cut-flower providers in Mexico, but those hopes were soon dashed when she was told the export paperwork alone would take weeks, and even that was possible only with personal attention the manager did not have time to give. For Richardson, the most frustrating part of the problem was that the delivery date was still a few weeks in the future; it was as if she were watching an automobile accident in slow motion and could do nothing to stop it. Unable to think of a viable alternative, Richardson made the difficult phone calls to her team’s new customers and attempted to make good by offering discounts on future orders. HR Challenges When she had a moment to spare, Richardson tried to work with her team members. But Hoffman almost never came into the office and never answered his phone, so Richardson had to contact him by sending e-mails and leaving voicemail messages. When he learned about the fungus problem in Colombia, he seemed almost smug and his tone of voice seemed to say, “I told you so!” The Colombia fiasco seemed to have deflated Torres more than ever, and Richardson could not find a way to motivate him. A call from personnel informed Richardson that Vega was missing a day of work almost every week for some reason—a dentist appointment, a sick day, and so on. Richardson had learned that Vega lived with her extended family just outside of Phoenix, and she suspected Vega might be staying home to help care for her cousin’s baby. Richardson did not think that qualified as family leave, but she made a note to confirm it with personnel. Surprise Customer Visit Just when Richardson thought she could not manage one more challenge, a regional buyer for Home Depot made a surprise site visit to the greenhouse. Everything was fine until he noticed that the product was being put in the wrong pots—each big-box customer received pla...
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This note was uploaded on 11/13/2013 for the course MGMT 301 taught by Professor Davis during the Spring '08 term at CofC.

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