APPLIED BUSINESS TOOLS ACTIVITY.docx - APPLIED BUSIMNESS...

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APPLIED BUSIMNESS TOOLS AND TECHNOLOGIES JANINA ROSE G. MARAMAG BSHM2-2I It could be said that technology is a tool that hospitality practitioners can use to provide excellent guest services. Cite examples of how technology systems may be used to produce this outcome. Yes, it is indeed that technology can help us to improve providing service to our customers or guests. The quality of that service will either enhance or degrade customer loyalty to one’s business. With the economy in recession, customers have more alternatives than ever. A business that proves to be responsive to customer questions, complaints, or other needs can gain a clear competitive advantage. That's why it's so important to understand how new technologies can help you anticipate customer needs and give excellent service

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