MG260 Chapter 1-6 quiz - MG260 Chapter 6 w answers Points Awarded Points Missed Percentage 7.00 13.00 35.0 1 Everything that a business does to keep its

MG260 Chapter 1-6 quiz - MG260 Chapter 6 w answers Points...

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MG260 Chapter 6 w/ answersPoints Awarded7.00Points Missed13.00Percentage35.0% 1.Everything that a business does to keep its customers happy is called ________. A) post-sale serviceB) customer serviceC) customer appreciationPoints Earned:1.0/1.0Correct Answer(s):B 2.An angry customer can make you angry too. However, it is crucial that ________. Points Earned:0.0/1.0Correct Answer(s): A
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3.People you think might be receptive to your sales presentation are called ________. Points Earned:0.0/1.0Correct Answer(s):A 4.Once you make a sale do forget to fill out a ________. Points Earned:1.0/1.0Correct Answer(s):B 5.Joe Girard's Law of ________ states that just a few unhappy customers can keep a great many other customers away from your business. A) 200B) 250 C) Sales
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Points Earned:0.0/1.0Correct Answer(s):B 6.Here's a rule of thumb that salespeople use: If a customer says "No" during a sales call ________ , he or she probably means it. Points Earned:1.0/1.0Correct Answer(s):A 7.The most important thing to do during is a sales call is ________. Points Earned:0.0/1.0Correct Answer(s):B8.Using technology to sell ________.
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Points Earned:1.0/1.0Correct Answer(s):C9.During each sales call you make, focus on this question: A) How can I make the customer buy from me? B) What does the customer need? C) How can I convince the customer to ignore his/her objections? Points Earned:0.0/1.0Correct Answer(s):B 10.The best sales people ________. Points Earned:0.0/1.0Correct Answer(s):D 11. Information such as customers' e-mail addresses and purchasing history
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can be stored in a simple computer ________. Points Earned:0.0/1.0Correct Answer(s):B
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