Ch12_TB_Nelson1CE - CHAPTER 12LEADERSHIP AND FOLLOWERSHIP...

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CHAPTER 12—LEADERSHIP AND FOLLOWERSHIP MULTIPLE CHOICE 1. According to John Kotter, what is involved in leadership in contrast to management? 2. What are Kotter’s ideas regarding leadership and management? a. They involve the management of major change efforts within the organization. b. They consist of very similar activities. c. They involve the alignment of people to the overall direction of the organization through communication. d. They are two distinct, yet complementary sys- tems of action in organizations. ANS: D PTS: 1 REF: p. 193 OBJ: LO1 BLM: Knowledge 3. What is Zaleznik’s distinct difference between leaders and managers? a. organizational commitment b. personalities c. attitudes toward goals d. relationships with others ANS: B PTS: 1 REF: p. 194 OBJ: LO1 BLM: Knowledge
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