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•What is customer service in today's business environment?In today’s business environment customer service is not only going above and beyond to make customers happy, but it is also about having loyal, dedicated, and trustworthy employees that are all about doing just that. To accomplish good customer service it is important for a business to also listen to what the customers have to say, whether good or bad, and try to base your business around what makes them happy (Gibson, Ed.D, 2012).•As an employee, what are some of the ways in which you can affect your company's culture?As an employee you can either affect your company’s culture in a good or bad way. If you focus on treating customers the way you like to be treated when you yourself are a customer it is more likely that your effect on the company’s culture will be a good one. By doing things such as always listening to the customer, being friendly and welcoming, and going above and beyond to make the customer number one then I believe you will