HOW CAN I HELP?
How Can I Help?
In this paper, I am to consider that I am Pastor Helmut Rieg’s administrative
assistant at Grace Lutheran Church.
An elderly neighbor, Lester Beddinghaus, has
called to complain that trees on church property are shedding leaves onto his lawn.
wants the church to rake the leaves so he will not have to pay his lawn service to do it.
Pastor Rieg has told me that the church is under no legal obligation to remove the
leaves, but he would like to find a way to resolve the problem.
Beddinghaus has called me three times to complain about the leaves.
I have assured
him that I am working on a solution, but he seems to be lonely and in need of someone
I am to discuss how I might be able to help in this situation, explain how I can
listen to his concerns without letting him take too much of my time, explain how I can
gracefully end a telephone conversation in which Mr. Beddinghaus goes on and on, and
lastly, how I can discourage Mr. Beddinghaus from calling so often.
As an administrative professional, I carry a great deal of obligations and
responsibilities in the role of support for the organization and members I provide for.
Some of the typical responsibilities I have are to relieve management of administrative
detail, coordinate workflow, compose correspondence and reports, maintain the
supervisor’s calendar, arrange travel, recruit, hire, and supervise secretarial or clerical
staff as required, do internet research, meet and greet clients and visitors, coordinate