wk6humanservices workerscrisismab - Crisis workers working...

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Crisis workers working in centers specialized in crisis/suicide hotlines, have to deal with emotional issues in every call they receive. The crisis worker can have several calls that are mostly fast to conclude and a few that last for a long time but are as intense as the shorter calls. At first, the new crisis worker has enthusiasm and unrealistic hopes. He or she might believe all cases are going to end successfully and clients will change their minds about suicide. However, not all cases turn out to be successful and the crisis worker might feel there is no recognition for his or her work. At this point, frustration appears evident as the crisis worker questions his or her effectiveness for his or her work and production decreases. During time, listening to other people’s problems every day, can eventually lead to burnout. According to James & Gilliland (2012), “ any activity that is performed over and over at an intense level, will variably wear the armor off the most emotionally bullet proof crisis worker” (p. 617).

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