Conclusion - probably so inter-wined with both...

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Conclusion Satisfying customers is a fundamentally sound principle. Unfortunately, measurements of customer satisfaction are not very informative or diagnostic principally because of their striking diversity. The paper has tried to investigate the empirical satisfaction with health care provided by the OPD of DMCH. It demonstrated that customer satisfaction ratings are influenced by a variety of factors and self-reports of customers may happen to be inflated. “True satisfaction” is
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Unformatted text preview: probably so inter-wined with both intrapersonal characteristics and methodological considerations that it may never be possible to disentangle them. But as measuring satisfaction helps organization to improve the quality of their services it becomes meaningful to measure patients’ satisfaction and take necessary corrective actions resulting from them....
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This document was uploaded on 11/22/2013.

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