BSBMGT617 Assessment Task 3 Dawid.doc - Southern Cross...

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Southern Cross School of Business CRICOS Provider Code: 03523D I RTO ID: 41253 | ABN: 95155625924 Level 2, 1-3 Fitzwilliam Street Parramatta NSW 2150 Level 3, 531 George Street, Sydney, NSW 2000 Ph: 61 (2) 8937 0506 & 9633 3287 Assessment 3 Dawid Sowinski BSBMGT617 Develop and implement a business plan Assessment Task 3 Instructions Carefully read the following: It is one year since the business plan was implemented and as the Operations Manager, you are reviewing the performance of the business against the performance indicators identified in the plan, testing performance indicators used and recommending changes to performance indicators as provided. You have also been asked to provide an overall evaluation of the strengths and weaknesses of the business plan to date (this will be the business plan you developed for Assessment Task 2). Assume that the performance indicators identified in the business plan are as follows: 1. A 20% increase in total sales revenue. 2. A gross profit margin of 20%. 3. Reduction of 50% in debtor days 4. 10 new commercial customers in the first year of the business plan. 5. Reduction of 10% of workforce turnover based on employing two full-time permanent cleaners, as well as increasing wages to above award. Data provided by the accountant for this financial year show the following figures: 6. Total sales revenue: $450,000 7. Total cost of sales: $320,000 8. Debtor days: 30 9. 15 new commercial customers The Administration Manager has advised you that at least 10 of the previous residential customers no longer use the company’s services, so while sales revenue has increased, the sales revenue attributable to residential sales has declined. Southern Cross School of Business CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924 Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287 Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506 BSBMGT617_Assesssment-3_V1.0_ 15/10/19 P a g e | 1
In addition, follow up emails to the customers who no longer used the services indicated the following responses to the question asked about why they no longer use the services: 10. Moved interstate: 1 11. Dissatisfied with the quality of cleaning services provided (not enough attention to detail, cleaner finishing earlier than time paid for): 5 12. Moved to a competitor as better service and price offered: 4 Complete the following activities:
Southern Cross School of Business CRICOS Provider Code: 03523D I RTO ID: 41253 | ABN: 95155625924 Level 2, 1-3 Fitzwilliam Street Parramatta NSW 2150 Level 3, 531 George Street, Sydney, NSW 2000 Ph: 61 (2) 8937 0506 & 9633 3287 1. Prepare to develop monitoring and evaluation report Review the scenario information. Develop an outline for your report ensuring that: Your report will address a balance of both financial and non-financial information on business performance as per the scenario information. To assist in making the information as user friendly as possible, your report should include visual information to show how the business has performed such as graphs or charts.

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