18157-BSBINN501-Task 2.docx - ASSESSMENT TASK 2 1 Write a...

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ASSESSMENT TASK 2 1. Write a short report (2 pages) that includes the following • New system that The Coffee Stop could use and reason to adopt this system - The Coffee Stop could use online ordering system through the use of mobile phone application. This will help the café to better manage the busy time period where customers will not required to wait to collect their orders. Implementation of this new system will also offer great benefit to the company as it will help to improve the work efficiencies and customer service. • Identification of three (3) problems this new system would solve - The implementation of the new system will allow company to address the issues such as ; 1. Slow ordering process 2. Slow customer service 3. Long waiting time 4. Increases sales • Identification of three (3) business objectives based on the problems listed above 1. Improved customer service through efficient ordering system 2. Grow business branding 3. Easy payment process • A description of barriers and challenges in using a new system 1. Some staff are reluctant to changes 2. Staff did not get a proper training 3. Some business has to closed down for a bit of time to get the new system running well • Identification of type of system and solution. This might be a new system or application that is already used for businesses like The Coffee Stop. Discuss what you can find in terms of product,

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