Chapter 5

Chapter 5 - Chapter 5 Electronic Commerce and Transaction...

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Click to edit Master subtitle style Fundamentals of Information Systems, Third Edition Chapter 5 Electronic Commerce and Transaction Processing Systems
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Fundamentals of Information Systems, Third Edition Video The Crazy, Messed Up World of Ecommerce 22
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Fundamentals of Information Systems, Third Edition 33 An Introduction to Electronic Commerce Business-to-consumer (B2C) e-commerce: customers deal directly with the organization, avoiding any intermediaries How to evaluate the quality of the website? Business-to-business (B2B) e-commerce: participants are organizations Consumer-to-consumer (C2C) e-commerce: participants are individuals, with one serving as the buyer and the other, the seller
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Fundamentals of Information Systems, Third Edition 44 Supply Chain Management Figure 5.1: Supply Chain Management
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Fundamentals of Information Systems, Third Edition 55 The E-Commerce Supply Chain E-commerce supply chain management allows businesses an opportunity to achieve: Increased revenues and decreased costs Improved customer satisfaction Inventory reduction across the supply chain
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Fundamentals of Information Systems, Third Edition 66 Mobile Commerce Mobile commerce (m-commerce ) relies on the use of wireless devices, such as personal digital assistants, cell phones, and smart phones, to place orders and conduct business. Issues confronting m-commerce User-friendliness of the wireless device Network speed Security Wireless application protocol (WAP): a standard set of specifications for Internet applications that run on handheld, wireless devices. WAP is a key technology underlying m- commerce.
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Fundamentals of Information Systems, Third Edition 77 E-Commerce Applications: Retail and Wholesale Electronic retailing (e-tailing): the direct sale from business to consumer through electronic storefronts, typically designed around an electronic catalog and shopping cart model Cybermall: a single Web site that offers many products and services at one Internet location
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Fundamentals of Information Systems, Third Edition 88 Manufacturing To raise profitability and improve customer service, many manufacturers move their supply chain operations onto the Internet Electronic exchange: an electronic forum where manufacturers, suppliers, and competitors buy and sell goods, trade market information, and run back- office operations
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Fundamentals of Information Systems, Third Edition 99 Manufacturing (continued) Figure 5.3: Model of an Electronic Exchange
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Chapter 5 - Chapter 5 Electronic Commerce and Transaction...

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