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1DB 2: TECHNOLOGY AND SOCIAL STRUCTURESDiscussion Board 2: Technology and Social StructuresStephanie GreenSchool of Business, Liberty UniversityBUSI 735: Understanding the OrganizationDr. Michael ColemanNovember 19, 2020
2DB 2: TECHNOLOGY AND SOCIAL STRUCTURESDiscussion Board 2: Technology and Social StructuresOrganizations are a combination of technical systems and social systems. The technologystructure focuses on the work and productivity of the organization. It is the driving force thatleads to performance and success of the organization. However, the social structure is equallyimportant. The social structure and boundaries help motivate, engage, and connect employees tothe organization. Without it, employees face job burn-out, alienation, lack of motivation,decreased performance, and decreased productivity. Organizations also experience highemployee turnover, decrease productivity, higher costs to maintain a certain level ofperformance, and loss of human capital and resources (Gupta, 2017; Cole et al., 2011; Crawfordet al., 2010). Under each of the main and hybrid organizational perspectives, they have differenttechnology structures and social boundaries as well as issues that employees encounter.Technology StructuresTechnology, according to Scott and Davis (2016), “refers to the work performed by anorganization” (p. 125). It includes not just the hardware used but also the human skills andknowledge needed to complete the work. Under each of the three main organizationalperspectives—natural, rational, and open—the technology structure can vary and can lead todifferent goals. As Jay Galbraith states, “There is no one best way to organize; however, any wayof organizing is not equally effective” (Scott & Davis, 2016, p. 127). While there is no one bestway to organize, the best method of figuring out the organizational structure needed for acompany is to base it on the task environment or the technology of an organization. Eachorganizational perspective, pared with the technology structure, have different designs that arecontingent on environmental conditions of the company (Scott & Davis, 2016).Rational Organizational Perspective
3DB 2: TECHNOLOGY AND SOCIAL STRUCTURESUnder the rational organizational perspective, the main interest is “to reduce uncertainty,to deal with complexity, and to coordinate interdependent tasks. One way that it helps to reduceuncertainty and handle complexity is through buffers. Buffering helps the organization “protect”its technical core from environmental disturbances and uncertainty, such as economicfluctuations. It has four different buffering tactics that can be used: coding, which classifiesinputs into categorization to reduce uncertainty; stockpiling, which is maintaining a certain levelof inputs and outputs to control the release on the market; leveling, which is reducing thevariance in supply or demand such as through special sales; and forecasting, which attempts topredict the fluctuations in supply and demand (Scott & Davis, 2016).