Chpt 19 notes.docx - Chapter 19 Managing Quality and...

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Chapter 19 Managing Quality and Performance 11/20/2019 Organizational Control Organizational control: the systematic process through which managers regulate organizational activities to make them consistent with expectations established in plans, targets, and standards of performance.s Feedback Control Model ** on test ** This model has worked very well for many organizations in different industries The Balanced Scoreboard Balanced perspective of company performance o ** There are sectors of the scorecard that need to be considered: Financial Internal Business Processes Customers Learning & Growth Integrates various areas of the organization Managers record, analyze, and discuss the metrics Serves as core management-control system The Changing Philosophy of Control ** on test ** Many companies are beginning to adopt a decentralized approach rather than the traditional hierarchical approach due to the shit to employee participation and empowerment. o What’s the difference? 1
Hierarchical: all decisions are made from the top and trickle down to the bottom. (still might be a good fit for some organizations, e.g. government, military, etc.) Decentralized: Employees have more say in the decisions made in the company. *make sure you can distinguish between extrinsic and intrinsic motivation* Open-Book Management (new technique) Decentralized philosophy Gets every employee thinking like an owner (where’s the money coming in and going out? Stock sharing plans) Information sharing and teamwork Allows employees to see the financial condition of company

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