2ka3 Chapter 2.pdf - Chapter 2: Global E-Business and...

Chapter 2: Global E-Business and Collaboration
1. Business Processes:
a) The manner in which work is organized, coordinated and focused to produce a
valuable product and service.
b) The unique ways in which organizations coordinate work information and
knowledge and the way in which management chooses to coordinate work.
· Performance of a business firm depends on how well its business processes are
designed and coordinated.
· Companies’ business process can be a source of competitive advantage.
Examples of functional business processes:
1. Manufacturing and Production:
Assembling the product
Checking for quality
Producing bills of material
2. Sales and Marketing:
Identifying customers
Making customers aware of product
Selling the product
3. Finance and Accounting:
Paying creditors
Creating financial statements
Managing cash accounts
4. Human Resources:
Hiring employees
Evaluating employees’ job performance
Enrolling employees in benefit plan
The order Fulfillment Process:

2. Information System
a) How Information Technology improves Business Process?
b) Types of Information Systems:
＊ Transaction Processing Systems (TPS):
- Perform and record daily routine transactions necessary to conduct
business.
e.g. sales order entry, payroll, shipping
- Allow managers to monitor status of operations and relations with external
environment.
- Serve predefined , structured goals and decision making.
- A payroll TPS

＊ Business Intelligence Systems for Decision Support:
- Business intelligence addresses the decision-making needs of all levels of
management.
Example:
Support middle management with monitoring, controlling,decision
making, administrative activities.
- Business intelligence is a contemporary term for the data and software
tools for organizing, analyzing, providing access to data to help managers
and other enterprise users make more informed decision.