1. What are the characteristics of communication?
Exchange of meaningful symbols
Has a content
2. What are the components of the communication process?
Channel / Medium
3. When we say that communication has a content and a relational dimension, what does
4. What is noise/interference? Be able to describe and recognize examples of the two
different types of noise.
Anything that gets in the way of a message
Technical – Physical interruption of the message
Semantic – Psychological interruption like biases or distractions
5. Why do we use models? What are the main differences between the models discussed
To organize information clearly, suggest new ideas, make predictions
Linear Model – One way, no feedback, no interdependence, not transactional
Transactional – channel, not one way, no noise or feedback
New Model – Has noise, feedback, channel, transactional
6. What are the levels/contexts of communication, as described in the text and in lecture?
What types of activities occur in each different level? Be sure you can give an example of each.
Interpersonal, intercultural, interviewing, small group, public communication, organizational
communication, and mass communication
7. What are the main characteristics of the scientific method?
Empirical, objective, logical, public
8. What are the goals and limitations of the three types of research designs discussed in
lecture? Be able to justify which method would be used in a research study.
Content analysis – Systematic analysis of content of communication messages
Survey – Examines what people do, relies mainly on self reports
Experimental – Manipulation of variables, control of other variables, measure effect/ outcome