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Unformatted text preview: A. Face-to-face conversations B. Instant messaging C. Newspaper editorials D. MySpace.com 5. Which of the following examples is cited in the book as a benefit of good communication skills in business ? A. Decreases productivity. B. Creates a social environment. C. Helps to prevent violence in the workplace. D. Increases the likelihood of gossip. 6. One way to become a more confident public speaker is to A. delegate public speaking to those who are at ease in front of an audience. B. participate in a public speaking forum. C. avoid public speaking opportunities....
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- Spring '08