15910_Edited lecture 5

15910_Edited lecture 5 - Chapter Ten Building Rapport So...

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Unformatted text preview: Chapter Ten: Building Rapport So when you are listening to somebody, completely, attentively, then you are listening not only to the words, but also to the feeling of what is being conveyed, to the whole of it, not part of it. ~ Jiddu Krishnamurti Building Rapport Objectives Improving Listening Skills Learn the importance of empathetic listening How to give and receive effective feedback Find the value of being Assertive Listening Most important communication skill Weakest communication skill Difference between hearing & listening? Active vs. Passive process 5-step process Pg. 246 Empathetic Listening Essential for relating to others A few advantages: Shows interest Clears up misunderstanding right away Eliminates prejudice and/or negative assumptions Pg. 247 **Listening empathetically suggests understanding, not acceptance** Common Barriers Mind Reader Rehearser Filterer Dreamer Identifier Derailer/Sparrer Placater Pg. 248 Giving Feedback...
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15910_Edited lecture 5 - Chapter Ten Building Rapport So...

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