Passenger searches secondary list of possible 5lights

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Unformatted text preview: line sends new boarding pass to customer via provided contact information Airline alerts luggage manager of customer's new 5light so bag can be re- routed if necessary If yes, luggage manager sees that bag is re- routed 4. If passengers do not like suggested rebooking how do they search for alternatives? Passenger searches secondary list of possible 5lights if no alternative solution works, they must go to the desk and allow employee to help passenger selects an alternative and process #3 is repeated Conor Millstein Project 2 12/5/13 5. What choices should the customers be offered if scheduling is not possible on the same day? After seeking help, customer 5inds no options for...
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