project-communications-how-to-keep-your-team-engaged-and-informed

Generally speaking these are busy people who dont

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Unformatted text preview: nerally speaking, these are busy people who don't have a lot of time to read a lot of detail. Charts and graphs that tell the viewer a lot about the project at a glance will probably work best for them. Take the time to interview them about their preferences: what they need to know, how they want to be communicated with, and how often. Keeping them informed about project performance is critical because they sign the cheque for the project (including your salary). They also need 1 of 6 Project Communications: How to Keep Your Team Engaged and Informed information so they can keep their peers appraised of the project's performance. Remember, they are your project champions so the better armed with information they are, the better job they can do promoting your project. Tip: don't report a problem to them without suggesting a solution. For example, if you're reporting an SPI of less than 1.0 for the 2nd week in a row, you need to include a corrective action with the report. Project Team Members This is the single most populous group in your list of stakeholders. You may want to subdivide the group into sub-groups based on their roles. For example you may want to have a different set of communications for the Business Analysts and Software Developers, or for the Electricians and Plumbers on your project. This group has a different perspective on project performance than sponsors: the sponsor views the project as work being done for them. The team member views the project as work being done by them and therefore reports on project performance are a reflection on them. A good report pleases everyone - project sponsors and team members. A bad report will cause the sponsor to worry, but may negatively impact team morale. Customers/Clients These can be internal to your organisation, or external to it. These people may profess no particular interest in project communications until the final product or service is delivered. You need to overcome this disinterest and pique their interest in project progress. The mor...
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This document was uploaded on 12/31/2013.

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