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speaking, these are busy people who don't have a lot of time to read a lot of detail. Charts and
graphs that tell the viewer a lot about the project at a glance will probably work best for them.
Take the time to interview them about their preferences: what they need to know, how they want
to be communicated with, and how often. Keeping them informed about project performance is
critical because they sign the cheque for the project (including your salary). They also need 1 of 6 Project Communications: How to Keep Your Team Engaged and Informed information so they can keep their peers appraised of the project's performance. Remember, they
are your project champions so the better armed with information they are, the better job they can
do promoting your project.
Tip: don't report a problem to them without suggesting a solution. For example, if you're
reporting an SPI of less than 1.0 for the 2nd week in a row, you need to include a corrective
action with the report. Project Team Members
This is the single most populous group in your list of stakeholders. You may want to subdivide
the group into sub-groups based on their roles. For example you may want to have a different set
of communications for the Business Analysts and Software Developers, or for the Electricians
and Plumbers on your project. This group has a different perspective on project performance
than sponsors: the sponsor views the project as work being done for them. The team member
views the project as work being done by them and therefore reports on project performance are a
reflection on them. A good report pleases everyone - project sponsors and team members. A bad
report will cause the sponsor to worry, but may negatively impact team morale. Customers/Clients
These can be internal to your organisation, or external to it. These people may profess no
particular interest in project communications until the final product or service is delivered. You
need to overcome this disinterest and pique their interest in project progress. The mor...
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