Unformatted text preview: y, soccer, volleyball etc. In order to find any sports
score, user has to enter the sports name in “Search Box” to retrieve desired information.
While writing sports name, the users sometime could not got results because of space in
keywords and sometimes joining the keywords. The users were confused how to
proceed with the task. In addition, in case of error in spelling or space in keyword,
system does not produce any “ALTERNATIVE”, (Did you mean: Ice Hockey) that
could be a best way to guide the user; therefore, the Robustness of CNN was remain
As for as, the utility of CNN portal is concern, the portal offers functional efficiency to
perform variety of tasks such as reading latest world news, weather, law, entertainment,
travel and health news and articles just a few names to mention. The portal is fully
operational to perform all basic tasks successfully.
CNN.com is a news broadcasting agency, therefore based on their business nature, there
are no heavy transitions involved in CNN portal. Most of information is available to
readers free of charge. However, few articles are needed to buy in order to read that
articles. In such cases, the system can perform immediate transition using secure credit
cards. 60 5.2 AMAZON.COM
Amazon.com is a Fortune 500 company based and founded in Seattle, Washington.
Amazon.com is a global leader in e-commerce, since 1995, when Jeff Bezos started
Amazon.com, the company has significantly expanded its product offerings,
international sites and worldwide network of fulfilment and customer-service centres.
At present, Amazon.com offers everything from books, electronics to diamond
jewellery. The company operate sites in the United Kingdom, Germany, France, Japan,
Canada, and China. In 2000, the company began to offer its best-of-breed e-commerce
platform to other retailers and to individual sellers. At the moment, big-name retailers
work with Amazon services to power their e-commerce offerings from end-to-end,
including technology services, merchandising, customer service, technical support and
order delivery (amazon.com). RQ 1. Does the design of current WAP services contain
major usability flaws? 5.2.1 AMAZON.COM Task 9. Connect to Amazon WAP portal and choose any Book or Text Book based on
Book Title or author name
The users could browse books related information by two ways, first by entering “book
title”, secondly by entering “Author name”. The search option was efficient enough to
produce results. The users successfully found different books based on book title and
author name. In addition, the user can also find book by entering book “ISBN number”
which was observed much faster and accurate way of searching.
Task 10. Choose Jewelry & Watches and find Jewelry or Watch of your own interest
There was a comprehensive category of jewellery and watches available under this
category range form jewellery, Pearls, Platinum, Gold, Silver, Men's Jewellery,
Children's Jewellery, and Religious Jewellery and to countless watch models. Different
jewellery items were tried to find and all search options were found operational.
Task 11. Find any DVD of your interest based on DVD name or Actor name
There were several options to find DVDs based on their category like Action Movies,
Crime movies, Disaster Films, Kids & Teens Moves etc. Search on both DVD name or
actor name were found successful. Several searches made to test results, for instance, 61 search based on movie name “Gladiator” and a separate search made by actor name
“Russell Crowe” retrieved desire results.
12. Find the latest deals under “Deal of the day” and explore the product details.
Under the “deal of the day” link, the users found a big image of “Life span Fitness TR
3000-HRC Treadmill” as deal of the day. There were five additional images available
for users to view different parts of that product. The users could review “View customer
reviews” and “Editorial reviews’ for comments. The product info is an important
element for users. Under “Product Details” link, they found following information
“Sports, Life span Fitness amazon.com Sales Rank: 23, UPC: 0855959000201)”
The users reported the above mention information insufficient and inappropriate, since
detail does not give the right idea about product itself; it just shows an inventory kind of
number UPC: 0855959000201 which might be good for internal use. They were
expecting product information such as product weight, length, material used i.e
Aluminum or steel, and belt made of leather, size of computer LCD display etc.
13. Find GPS under “Electronics” category and add to “Shopping Cart” to test a
Under Electronics category, the users entered GPS in “Search” option. The system
retrieved variety of GPS available on amazon.com portal. The results retrieved by
search option are as following:
3 GPS Name &
Garmin Nuvi 350
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- Fall '13
- The Land, Usability