Unformatted text preview: ny video, it does not execute.
The users reported that, initially they thought that they have not properly clicked the
link/object; therefore they pressed the link many times to executive the video however it
does not work. It was even more frustrating that the portal could not even produces any
error massage to guide the user about the possible reason of the failure. Therefore, it
does not support the theory.
Avoid dead ends
According to Condos et al. (2002) the items that are no longer available in system,
should be removed from the portal, since if user browse them and proceed with
shopping and later on found that they are no longer available will be frustrating to him.
In cnn.com/Travel link, there were several external links where customers can choose a
travel plan. These were external links to other websites, such as Air Canada/West jet/
American Air Lines/ Kayak etc. The first available link was about Air Canada. While
clicking on Air Canada an error messages appeared that
“This site is temporarily down for maintenance. Please come back later. Thanks, Sorry
However other available external links were found operational for example, West jet
and American Air Lines. The WAP portals should make it possible to remove/update
these broken links constantly to improve service delivery. Therefore, the CNN.com
does not support the theory. 67 Format and present content appropriately
According to Condos et al. (2002) the contents of WAP portal should be designed and
formatted according to the particular characteristics of the mobile environment in order
to achieve the expectations of the mobile user. CNN portal presents good content
management. The contents are arranged according to the specific needs of WAP users,
for example, while connecting with CNN portal, user can find the “News head lines”,
“Breaking News” and “World News” etc. right on top. The site is well formatted and
tests are well arranged. The portal is informative and summarized that enhance the user
experience, therefore it supports the theory.
Offer consistency in navigation and naming of menu options
According to Condos et al. (2002) designers of WAP services should make sure that the
users are facilitated with consistent navigation options throughout the site. Such
consistency in navigation menus will highly help the user to browse site and make
easier to fetch information. CNN portal is found highly consistent. The site is a good
example of high level of ease of navigation. For example, the use of "back" button,
when pressed takes the user back to the previous page and not one level up. Therefore,
the options, which are given lead the user to same site of its name throughout the site,
therefore its supports the theory.
Provide the user with sufficient prompting
According to Condos et al. (2002) it should be make easy for users to find clear and
sufficient information at least time and sufficient help and guidance should be given to
complete common tasks. The interface should be made user-friendly to assist users how
to select options, such as textboxes order processing etc. CNN portal is fairly competent
and provides customer efficient prompting in input selection, for instance in task-3
Retrieve tomorrow’s weather forecast for Texas, the user is prompted with to choose
search by “City name” (i.e. Hustan), or by entering “ZIP code” for that city/state.
Therefore user is instantly guided throughout the site to use available features; therefore
CNN portal support the theory.
Minimize user input
According to Condos et al. (2002) as the typical nature of WAP services are concern, it
is difficult to give input by using a WAP phone as compare to the keyboard, therefore,
the designer should take it on a high priority that the maximum input should be
technically handed by using check box buttons to save user time. In CNN portal case,
the users carried out task-8 by choosing “sports highlights” under sports menu and to
search sports sore of any game of your choice. The sports highlight shows a broad range 68 of sports highlights including sports scores, event dates and sports commentary. The
available information was rich in its context however in order to find any particular
sports info, the user has to write the sports name in “Search Box” to retrieve desired
information. While writing sports name, there is a chance of spelling mistake or extra
space between keywords which is not recognized by the portal. Therefore, it is highly
desired that all sports names should be predefined on portal in an ascending order,
therefore user can simply pick any sport of his/her own interest instead of entering
sports name. Therefore, CNN.com does not support this theory.
Structure tasks to aid the user's interaction with the system
According to Condos et al. (2002) in WAP portals the information should be designed
in a way that provides the user with a clear, logical and highly structured choice of
options. In CNN por...
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- Fall '13
- The Land, Usability