C465Fall2012-8-Sept-21

Which one of the statements below best describes your

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Unformatted text preview: nding using a Dell online survey request and then survey ques:ons. Customer service surveys are one of the most important areas of market research explora:on 7 Dell Assistance Center Dear : Recently you contacted the Dell Assistance Center giving us the opportunity to respond to your request for assistance. The Center was established so that we could better serve our customers. To help us determine how well we responded to your call, please take a few minutes to complete the questionnaire on the other side. Dell Computer has paid the return postage. Thank you for taking the time to let us know how we’re doing. We value your opinion as much as your business. Sincerely, Director - Dell Assistance Center 8 4 10/1/12 Dell Assistance Center Customer Satisfaction Survey 1. Which ONE of the statements below BEST describes your feelings about the action taken by Dell Computer to respond to your request for assistance? 1. I was completely satisfied 2. I was not completely satisfied, but the action taken was acceptable 3. I was not completely satisfied, but some action was taken. 4. I was not at all satisfied with the action taken. 5. I was not at all satisfied; no action was taken. 2. On a scale of 1 to 5, how satisfied were you with the Dell Assistance Center in EACH of the following areas? PERSONNEL a. Responsiveness b. Professionalism c. Knowledge Very Dissatisfied 1 1 1 2 2 2 3 3 3 4 4 4 Very Satisfied 5 5 5 9 Dell Assistance Center Customer Satisfaction Survey RESPONSE: a. Timeliness b. Clarity c. Helpfulness Very Dissatisfied 1 1 1 2 2 2 3 3 3 4 4 4 Very Satisfied 5 5 5 3. Would you recommend Dell Computer equipment to a friend or busin...
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