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benefit not only the healthcare organization but all stakeholders associated with it. The key to any
real improvement lies in tackling the bottlenecks. Ratings/Gradings can help the organization in
bringing to its focus its areas for improvement. Thus CRISIL can offer grading services as per
17 suggestions given in this paper viz. Performance and Financial Gradings for Hospitals, Designing
Grading Systems for Accreditation Bodies and assessing quality parameters for Healthcare
Organizations. References: BOOKS:
Health Program Planning and Evaluation – L. Michele Issel
Quality Management in Hospitals – SK Joshi WEBSITES:
NGO Accreditation and Certification: The Way Forward? - International Centre for ‘Not-for-Profit’ Law.
The race for accreditation
Widening horizons for NABH
Small labs find NABL procedures tedious and expensive
ASSOCHAM-Yes Bank Report, 2009: ‘Healthcare Services in India 2012 – the Path Ahead’
Healthcare Outlook 2010, Technopak Analysis
PwC- Pharma 2020
IBEF Healthcare Report, 2007
WHO World Health Report, 2008 and country reports
McKinsey, CII Report, 2002- Healthcare in India- The Road ahead
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This document was uploaded on 01/14/2014.
- Winter '14