oomaUserGuide_revA

38 troubleshooting

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: ........... 38 Troubleshooting ........................................................................................... 40 Contacting ooma Support ............................................................................................................ 42 Appendix A: Identifying Your Equipment ................................................. 44 Appendix B: Limited Warranty.................................................................... 48 Appendix C: Regulatory Information ........................................................ 52 Appendix D: Technical Specifications ...................................................... 56 getting started 2 With your ooma™ system, you can use your phones to call anyone in the U.S. – with no monthly fees! It can also provide the Instant Second Line™ feature, allowing you to make or receive two calls at the same time without the hassle or expense of installing a second physical phone line. Additionally, the ooma system’s Broadband Answering Machine™ feature combines the convenience of an answering machine with the power of voicemail. If you followed the steps in the Quick Start Guide, your ooma system should now be installed and the ooma Tab should be blue, indicating that your system is online. Listen for the signature ooma dialtone. This tells you that your ooma service is working. Using the ooma System with a Landline By using the ooma system with a landline, you increase the reliability of your phone service and retain traditional 911 services. This allows you to make and receive phone calls, including 911 calls, even if your Internet service is down or your power is out (regular phone company calling charges apply and a line-powered corded phone is required). Look for the icon throughout this guide for important information about using your ooma system with a landline. If you plan to use the ooma system without a landline backup, you will not be able to make or receive phone calls, including 911 calls, if your Internet service is down or your power is out. Landline Provisioning If you have subscribed to premium ooma services like the Instant Second Line, your landline phone service needs to be provisioned so that these features can fully function. “Provisioning” your phone line means that your local phone service will be modified to work with the ooma system. Calling features such as call-waiting, three-way calling and voicemail will be cancelled (since your ooma service includes these features) and Call Forward on Busy (CFB) will be added. Provisioning of the landline begins after you have subscribed to ooma Premier. ooma will contact you to obtain your authorization and landline account information and then work with your phone company to complete the provisioning process. A change fee and recurring monthly charge for the CFB feature may apply (fees vary based on locale). ooma will normally complete provisioning requests within two business days. If you currently subscribe to a voicemail service, the provisioning process will cancel it and any messages will be lost. Check and empty your voicemail account prior to authorizing ooma to begin the provisioning process. 4 basic calling The basic steps of placing and receiving phone calls with the ooma system are the same as with your regular telephone line. You still use your phones like you always have, and now have advanced ooma calling features at your fingertips. Verify ooma Service is Working When your ooma service is working, the ooma Tab will light up blue, and if you pick up your phone, you will hear the signature ooma dialtone. Both of these indicators tell you that your ooma service is enabled. Placing Calls To place a call, pick up any phone connected to an ooma Hub or ooma Scout device. An available line will automatically be selected for you and the Line or Line button will light up solid red. Through your handset, you will hear the signature ooma dialtone. This lets you know your ooma service is working and that you have unlimited calling within the US. You can now make the call by dialing the destination number. As the call is placed through the ooma network, you will hear a short ooma tone after the call connects. This tells you there was no charge for the call. You can also make international calls at low rates with your ooma system on a pre-paid basis. Just visit the online ooma Lounge to make your initial payment. Once your account is funded, you can directly dial your favorite international destination and save money with our low rates. Please visit the ooma Lounge to browse our international calling rates. If you see your ooma Tab is blinking red, or if you do not hear the ooma dialtone, your ooma service is not available. You will not be able to make or receive calls until the problem is resolved (i.e. the Internet or power outage is over). If you are using your ooma system with a landline and your ooma service is not available you will hear the regular dialtone when you use your...
View Full Document

This document was uploaded on 01/15/2014.

Ask a homework question - tutors are online