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Unformatted text preview: phone. All calls, domestic or international, are subject to charges from
your local phone company. basic calling 5 Answering Calls
To answer an incoming call, simply pick up any ringing phone in the house and you will be connected to the
caller. When a line is ringing, you will see the line button blink rapidly.
To receive caller-ID on incoming calls to your landline phone number, the landline phone service plugged
into the ooma system must have the caller-ID feature enabled. Ending Calls
To end a call, simply hang up the phone. If you are the only one talking on that line, the call will be
disconnected and the line button will stop being illuminated. Emergency 911 Calls
If you pick up any phone connected to an ooma device and dial 911, the call will override other calls currently
active on the ooma system and your 911 call will be immediately routed to a 911 service center.
In most locations throughout the US, Enhanced 911 (E911) is now available. If you dial 911, the service
address location you registered with ooma will automatically be transmitted to the dispatchers handling the
call. For your safety, always be sure to keep your ooma service address up to date. To update your service
address, please visit the ooma Lounge or call ooma customer service.
If you are using your ooma system with a landline and you place a 911 call, the call will be placed over
your landline phone service to ensure that your location is quickly identified. 911 calls will continue to work
even if your Internet connection is down or there is a power outage in your house. Note: Placing a 911 call
during a power outage requires a line-powered corded phone.
Under rare circumstances, the ooma system with a landline may not be able to disconnect an active call
immediately to place the 911 call. In this case, you will hear a fast busy tone. Hang-up the phone, wait 15
seconds, and then dial again. basic calling Service Disruptions
ooma service depends on your Internet connection. If the Internet connection stops working, the ooma Tab
blinks red, indicating that your ooma service is temporarily unavailable. During an Internet outage, you will not
hear any dialtone. When using the ooma system without a landline, you will not be able to dial 911 unless your
power and Internet connection are both working.
If you are using your ooma system with a landline and you experience an Internet outage, you will hear the
regular landline dialtone, not the ooma dialtone. You can still make and receive calls, including 911 calls,
over your landline. However, all outgoing calls will be placed over your local landline and regular landline
calling charges will apply.
If a power outage occurs, all ooma services are unavailable. The ooma Tab will go dark and you will not hear
the ooma dialtone. When using the ooma system without a landline, you will not be able to dial 911unless your
power and Internet connection are both working.
If you are using your ooma system with a landline and you experience a power outage, you will hear
the regular dialtone when you use your phone. You can still make and receive calls, including 911 calls,
over your phone line if you have a line-powered corded phone. However, all outgoing calls will be placed
through your local phone service, and regular phone company calling charges will apply. basic calling 7 Other Calling Features
The ooma system supports traditional calling features that you may already be familiar with on your existing
landline phone service.
To block caller-ID when placing an outgoing call, dial *67 on the telephone before dialing the destination
phone number. To permanently block caller-ID on all outgoing calls, visit the ooma Lounge online to change
If your ooma system is configured to permanently block caller-ID on all outgoing calls, you can enable sending
of caller-ID on a per-call basis by dialing *82 on the telephone before dialing the destination phone number.
To disable permanent blocking of caller-ID on all outgoing calls, visit the ooma Lounge online to change your
Disable Call-Waiting Tone
The ooma system supports the Instant Second Line feature, which allows a second, incoming call to ring on
every phone in the home when your first line is in use. To disable the call-waiting tone from playing when a
second call comes in, dial *70 on the telephone handset prior to making your outgoing call. All the phones
associated with different ooma devices will continue to ring when you receive a second incoming call, but your
call-in-progress will not be disturbed.
The ooma system allows you to return the last incoming call. Simply pick up your phone and dial *69. If the
caller-ID for the last incoming call is not available or is blocked, the call cannot be returned.
When using the ooma system with a landline, call return will only work if you have subscribed to caller-ID
on your landline telephone service.
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This document was uploaded on 01/15/2014.
- Winter '14