oomaUserGuide_revA

All calls domestic or international are subject to

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Unformatted text preview: phone. All calls, domestic or international, are subject to charges from your local phone company. basic calling 5 Answering Calls To answer an incoming call, simply pick up any ringing phone in the house and you will be connected to the caller. When a line is ringing, you will see the line button blink rapidly. To receive caller-ID on incoming calls to your landline phone number, the landline phone service plugged into the ooma system must have the caller-ID feature enabled. Ending Calls To end a call, simply hang up the phone. If you are the only one talking on that line, the call will be disconnected and the line button will stop being illuminated. Emergency 911 Calls If you pick up any phone connected to an ooma device and dial 911, the call will override other calls currently active on the ooma system and your 911 call will be immediately routed to a 911 service center. In most locations throughout the US, Enhanced 911 (E911) is now available. If you dial 911, the service address location you registered with ooma will automatically be transmitted to the dispatchers handling the call. For your safety, always be sure to keep your ooma service address up to date. To update your service address, please visit the ooma Lounge or call ooma customer service. If you are using your ooma system with a landline and you place a 911 call, the call will be placed over your landline phone service to ensure that your location is quickly identified. 911 calls will continue to work even if your Internet connection is down or there is a power outage in your house. Note: Placing a 911 call during a power outage requires a line-powered corded phone. Under rare circumstances, the ooma system with a landline may not be able to disconnect an active call immediately to place the 911 call. In this case, you will hear a fast busy tone. Hang-up the phone, wait 15 seconds, and then dial again. basic calling Service Disruptions Internet Interruptions ooma service depends on your Internet connection. If the Internet connection stops working, the ooma Tab blinks red, indicating that your ooma service is temporarily unavailable. During an Internet outage, you will not hear any dialtone. When using the ooma system without a landline, you will not be able to dial 911 unless your power and Internet connection are both working. If you are using your ooma system with a landline and you experience an Internet outage, you will hear the regular landline dialtone, not the ooma dialtone. You can still make and receive calls, including 911 calls, over your landline. However, all outgoing calls will be placed over your local landline and regular landline calling charges will apply. Power Outages If a power outage occurs, all ooma services are unavailable. The ooma Tab will go dark and you will not hear the ooma dialtone. When using the ooma system without a landline, you will not be able to dial 911unless your power and Internet connection are both working. If you are using your ooma system with a landline and you experience a power outage, you will hear the regular dialtone when you use your phone. You can still make and receive calls, including 911 calls, over your phone line if you have a line-powered corded phone. However, all outgoing calls will be placed through your local phone service, and regular phone company calling charges will apply. basic calling 7 Other Calling Features The ooma system supports traditional calling features that you may already be familiar with on your existing landline phone service. Blocking Caller-ID To block caller-ID when placing an outgoing call, dial *67 on the telephone before dialing the destination phone number. To permanently block caller-ID on all outgoing calls, visit the ooma Lounge online to change your preferences. Sending Caller-ID If your ooma system is configured to permanently block caller-ID on all outgoing calls, you can enable sending of caller-ID on a per-call basis by dialing *82 on the telephone before dialing the destination phone number. To disable permanent blocking of caller-ID on all outgoing calls, visit the ooma Lounge online to change your preferences. Disable Call-Waiting Tone The ooma system supports the Instant Second Line feature, which allows a second, incoming call to ring on every phone in the home when your first line is in use. To disable the call-waiting tone from playing when a second call comes in, dial *70 on the telephone handset prior to making your outgoing call. All the phones associated with different ooma devices will continue to ring when you receive a second incoming call, but your call-in-progress will not be disturbed. Call Return The ooma system allows you to return the last incoming call. Simply pick up your phone and dial *69. If the caller-ID for the last incoming call is not available or is blocked, the call cannot be returned. When using the ooma system with a landline, call return will only work if you have subscribed to caller-ID on your landline telephone service. Di...
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This document was uploaded on 01/15/2014.

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