oomaUserGuide_revA

Directory assistance directory assistance calls are

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: rectory Assistance Directory assistance calls are available by calling 411. A per-use rate applies. Please visit the ooma Lounge online for associated costs. basic calling the instant second line The Instant Second Line™ feature adds another phone line to every phone in your home without the hassle or cost of physically installing a new one through the phone company. Not only that, the Instant Second Line uses the same phone number you already have and makes it easy to create 3-way conference calls! To fully utilize your Instant Second Line, you will need to purchase and install at least one ooma Scout device. Placing Calls on the Second Line To place a call when someone else is already on the phone, simply pick up a phone that is connected to a different ooma device than the one already in use. Your ooma device will select an available line and will light up Line or Line solid red. You will immediately hear the ooma dialtone and be able to make your call. Answering Calls on the Second Line If another call comes in while you’re on Line , Line will start to blink rapidly. You will hear the call waiting tone while other phones in the household ring, giving other members of your household a chance to pick up without interrupting your call. If you wish to pick up the call yourself, press the rapidly blinking Line to put the current call on hold and answer the new call. Another way to perform the same function is to use the Flash button on your phone. If you have used callwaiting before, this is the same way you answer the call-waiting tone. It is especially convenient when you are not near the ooma device, such as when you are using a cordless phone. If your phone does not have a flash button, you may quickly press and release the phone’s hook switch instead. Switching Lines To switch between two lines, simply press the button of the line you wish to be connected to, or use the Flash button on your phone. This will place your current call on hold, and switch you to the other line. You never need to worry about accidentally hanging up on a caller when switching lines. If there is no call on the other line, you will hear the ooma dialtone, which means you can place another call. Joining a Call (Party Line) The Instant Second Line feature enables you to place another call when the first line is in use. To join a callin-progress on a different phone, simply press the active line button on an ooma device. You may also use the Flash button on your handset to switch to the call-in-progress. A slowly blinking line button means that the line is in use by another ooma device. the instant second line 11 Placing Calls on Hold With the Instant Second Line, you can place a call on hold. Placing a Call on Hold When you are talking on either Line or Line , the line button will display a solid red light. To place your line on hold, simply press the line button with the solid light. Now the line button will blink slowly. If you hang up your phone, the other call will remain on hold. Note: You cannot place two calls on hold at the same time. Retrieving a Call on Hold If either Line or has a call on hold, the line button will blink slowly. To retrieve that call, pick up the phone and press the line button that you want to connect to. Conferencing With the ooma system you can create a three-way conference call. Creating a Three-Way Conference Call With active calls on both lines, simply press both line buttons simultaneously. Both buttons will light up red. Now all three parties can talk to each other. If either conferenced line hangs up, that line button light turns off to indicate that the line is free. Both lines are disconnected when you hang up. If you don’t already have a second call-in-progress (a third person to conference with), press the other line button. This will place your current call on hold and switch you to the other line to place a second call. Ending a Three-Way Conference Call To break a three-way conference call back into two separate calls, press either line button. The conference call will end and you will be connected to the line you pressed. The other line will be placed on hold. 12 the instant second line Using the Instant Second Line with Cordless Phones If your ooma Hub or ooma Scout device is attached to a cordless phone, you may not be near the ooma interface to use the line buttons. Still, you can easily access most of the functions of the Instant Second Line feature directly from your cordless phone. Switching Lines To switch between two lines, press the Flash button on your handset. The current line will be automatically put on hold and you’ll switch to the other line. You do not need to worry about accidentally hanging up on a caller when switching lines. If there is no call on the other line, you will hear the ooma dialtone, indicating that you can place another call. Answering Calls on the Second Line To answer a second incoming call while you are on the phone, simply press the Flash button. Y...
View Full Document

This document was uploaded on 01/15/2014.

Ask a homework question - tutors are online