oomaUserGuide_revA

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Unformatted text preview: nto the same line (with the same phone number). 48 appendix b: limited warranty What this Warranty Covers. ooma agrees to provide a limited warranty to the holder of a valid proof of purchase (“Consumer” or “you”) that the ooma Hub device contained in this package (“Product”) is free from material defects in material and workmanship, subject to the exclusions noted below. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America. What ooma Will Do. During the warranty period, ooma or its authorized service representative will repair or replace, at its option, without charge, a Product which is found to be materially defective and returned to ooma. ooma, at its option, may use new or refurbished replacement parts to repair the Product, or the Product may be replaced with a new or refurbished product having the same or similar function. How long this Warranty lasts. This limited warranty shall expire one (1) year from the date of the Product purchase. Replacement or refurbished parts and products are warranted for the original Product warranty period. This warranty terminates if you sell or transfer your Product. What this Warranty Excludes. This limited warranty does not cover: (a) the cost of shipping and handling for returned and replacement products, or damage or loss during shipment for warranty service; or (b) any software (which is governed exclusively by the licensing terms of such software); or (c) any Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling that is contrary to operation instructions, neglect, acts of god, inundation, fire, water or other liquid intrusion, or force major; or (d) any Product that has been damaged due to repair, alteration, or modification by anyone other than an authorized service representative of ooma; or (e) any Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or (f) any Product whose identifying information has been removed, altered or rendered illegible; or (g) any Product purchased, used, serviced, or shipped for repair from outside the United States, or that is returned without a valid proof of purchase; or (h) any indirect or consequential harm caused as a result of any defect or failure of the Product to properly operate, including without limitation lost data or inability to communicate. How to get Warranty Service. To obtain warranty service, call Customer Support toll-free at 1-888-711-6662 for detailed information, including instructions on how and where to return your Product and on any applicable costs associated with a repair, replacement or exchange. You may be required to provide proof of purchase before obtaining warranty service, and it is your sole responsibility to maintain such proof (e.g., a sales receipt). Returned products that are determined not to be materially defective will be subject to a handling fee. If you disagree with any of our decisions with respect to warranty service, you have the right to contest that decision as permitted under applicable laws and regulations. appendix b: limited warranty 49 How State or Country law Applies. This limited warranty gives you specific legal rights. You may also have other rights which vary from state to state and/or country to country. limitation on liability. This warranty is the complete and exclusive warranty agreement for the Product between you and ooma. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification. ooma reserves the right to change its Limited Warranty without prior notice for future sales. ooma disclaims all other warranties with respect to its Products, whether express, implied, statutory or otherwise, including without limitation, course of dealing, trade usage or practice or the warranties of merchantability, title, or non-infringement of third party rights. Moreover, ooma shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages of any nature arising out of, or in connection with, the limited warranty or the use or performance of any product, whether based on contract or tort, including negligence, or any other legal theory, even if we have been advised of the possibility of such damages. The total aggregate liability by ooma for damages of any nature, regardless of form, action or foreseeability, shall in no event exceed the amount paid by you to us for the Product upon which liability is based. Some states and/or countries do not allow limitations on how long an implied warranty lasts, and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and/or exclusions may not apply to you. If such is the case, to the extent permitted by applicable law, ooma limits the duration of any implied warranties to the duration of this express Limit...
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