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Unformatted text preview: ick up the phone connected to
the ooma Scout and you should hear the signature ooma dialtone. 37 installing the ooma scout Installing the Rest of Your Phones
Locate all the cordless telephone handsets and
phones currently connected to your phone system.
Make sure each phone or cordless telephone base
station is connected to an ooma device.
Any phone that is not connected to an ooma device
should be disconnected. Additional ooma Scout
devices can be purchased online on the ooma
website. How Phone Devices Work with the
See below for more information about how the ooma
system works with common devices that plug into
the phone line.
To connect a cordless phone to your ooma system,
simply plug the base station into the port labeled
PHONE on an ooma Hub or ooma Scout.
For cordless phone systems with multiple handsets,
only the main base station needs to be connected to
an ooma Hub or ooma Scout. Charging cradles for
cordless phones that do not plug into a phone jack
do not need to be connected to an ooma device.
Please refer to the USING THE INSTANT SECOND
LINE WITH CORDLESS PHONES section for important
information about using cordless phones with the
Instant Second Line. Cordless Phone
Base Station Cordless Phone
Charging Cradle installing the ooma scout Fax Machines
For best results, fax machines should be connected
to the ooma Hub (using the PHONE port), not to
an ooma Scout. To prevent interference with the
operation of the ooma system, please make sure the
fax machine is configured to not answer phone calls
automatically. When placing fax calls, dial *99 prior
to dialing the destination fax number. Other Devices
Devices such as digital video recorders, satellite receivers, and security systems require a landline to function
properly. These devices should not be connected through an ooma device. Leave them connected to the
If the device is configured to turn off call-waiting (typically by dialing *70), that option must be disabled once
your landline is provisioned by ooma. See the ooma Support website for step-by-step instructions on how to
do this for common devices.
If a phone shares a wall jack with one of these devices, use a standard duplex splitter and connect one jack
to the device, and the other jack to the ooma Hub or ooma Scout. Do not use any “pass-through” telephone
jacks that the device may have to allow it to connect in-line with a telephone.
Digital Video Recorder
(before installation) Digital Video Recorder
(after installation) © 2006 TiVo Inc. TiVo and the TiVo logo are registered trademarks of TiVo Inc. or its subsidiaries. 40 troubleshooting If you encountered installation problems because you couldn’t determine what home Internet setup or
equipment you have, please read APPENDIx A: IDENTIFYING YOUR EQUIPMENT.
For other problems, refer to the following table:
There’s no phone line next to my Internet
This is a common issue with cable installations.
Use a long phone cable to connect the ooma
Hub to the closest phone jack, or purchase a
pair of HomePlug devices to bridge your Internet
connection to the location of your phone jack.
See ooma’s online support section for more
details on the HomePlug solution. are solid red
The ooma Hub is unable to register to the ooma
network. Check your Internet connection to see
if it is working and that you can successfully
browse to http://www.ooma.com. on the ooma Hub is blinking red
If no other button lights are on, press the ooma
Tab to illuminate the diagnostic light pattern. are solid red on the ooma Scout
Make sure the ooma Hub is powered on and that
the ooma Tab is blue. Check that the ooma Scout
WALL port is plugged into the wall jack. If you
have multiple phone lines, verify that the ooma
Hub and ooma Scout are connected to the same
line. on the ooma Scout is blinking red
The ooma Hub is down. Check the diagnostic
light pattern on the ooma Hub to locate the
source of the problem. or buttons do not light up
Check that your device is powered properly and
that the brightness control knob (on the right side
of the unit) is not turned all the way down. are solid red
When using the ooma system with a landline, the
ooma Hub is unable to detect if a phone line is
plugged in. Confirm that the ooma Hub WALL port
is connected to a working phone jack. ooma Hub or ooma Scout has restarted
The ooma Hub or ooma Scout will restart after
a software update has completed. This will only
occur if the system is idle. A restart is indicated
by the same light sequence as when the device
is first powered on. are solid red
The ooma Hub cannot get a network connection.
Check that the network cable is plugged in
correctly. The ooma Hub MODEM port (and the
HOME port, if plugged in) should display a solid
green light. Reboot any network devices, such
as modems, routers, hubs, switches, and any
computers. The ooma Tab cycles between blue and red
every few seconds
Swap the phone cables going into the WALL and
PHONE ports of the ooma Hub or ooma Scout.
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This document was uploaded on 01/15/2014.
- Winter '14