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oomaUserGuide_revA - i User Guide table of contents iii...

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User Guide
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iii table of contents Getting Started ............................................................................................... 2 Using the ooma System with a Landline ....................................................................................... 2 Landline Provisioning ...................................................................................................................... 2 Basic Calling .................................................................................................. 4 Verify ooma Service is Working ..................................................................................................... 4 Placing Calls .................................................................................................................................... 4 Answering Calls ............................................................................................................................... 5 Ending Calls ..................................................................................................................................... 5 Emergency 911 Calls ...................................................................................................................... 5 Service Disruptions .......................................................................................................................... 6 Other Calling Features .................................................................................................................... 7 The Instant Second Line™ ........................................................................... 10 Placing Calls on the Second Line ................................................................................................ 10 Answering Calls on the Second Line ........................................................................................... 10 Switching Lines ............................................................................................................................... 10 Joining a Call (Party Line) ............................................................................................................. 10 Placing Calls on Hold .................................................................................................................... 11 Conferencing ................................................................................................................................. 11 Using the Instant Second line with Cordless Phones .................................................................. 12 The Broadband Answering Machine™ ..................................................... 14 Initial Setup ..................................................................................................................................... 14 Retrieving Messages From a Hub or Scout ................................................................................. 14 Advanced Features ...................................................................................................................... 15 The ooma Lounge ........................................................................................ 18
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iv table of contents Quick Reference Guide .............................................................................. 20 The ooma Hub ............................................................................................................................... 20 The ooma Scout ............................................................................................................................. 21 Button Layout ................................................................................................................................. 22 Installation .................................................................................................... 24 Before You Begin ........................................................................................................................... 24 Package Contents ........................................................................................................................ 25 Installing the ooma Hub™ .......................................................................... 28 Connecting the ooma Hub to the Network ................................................................................ 28 Connecting the ooma Hub to Your Phone System .................................................................... 31 Finishing Installation of the ooma Hub ........................................................................................ 34 Installing the ooma Scout™ ....................................................................... 36 Installing the Rest of your Phones ................................................................................................. 37 How Phone Devices Work with the ooma System ..................................................................... 38 Troubleshooting ........................................................................................... 40 Contacting ooma Support ............................................................................................................ 42 Appendix A: Identifying Your Equipment ................................................. 44 Appendix B: Limited Warranty .................................................................... 48 Appendix C: Regulatory Information ........................................................ 52 Appendix D: Technical Specifications ...................................................... 56
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2 With your ooma™ system, you can use your phones to call anyone in the U.S. – with no monthly fees! It can also provide the Instant Second Line™ feature, allowing you to make or receive two calls at the same time without the hassle or expense of installing a second physical phone line. Additionally, the ooma system’s Broadband Answering Machine™ feature combines the convenience of an answering machine with the power of voicemail. If you followed the steps in the Quick Start Guide, your ooma system should now be installed and the ooma Tab should be blue, indicating that your system is online. Listen for the signature ooma dialtone. This tells you that your ooma service is working. Using the ooma System with a Landline By using the ooma system with a landline, you increase the reliability of your phone service and retain tradi- tional 911 services. This allows you to make and receive phone calls, including 911 calls, even if your Internet service is down or your power is out (regular phone company calling charges apply and a line-powered corded phone is required). Look for the icon throughout this guide for important information about using your ooma system with a landline. If you plan to use the ooma system without a landline backup, you will not be able to make or receive phone calls, including 911 calls, if your Internet service is down or your power is out. Landline Provisioning If you have subscribed to premium ooma services like the Instant Second Line, your landline phone service needs to be provisioned so that these features can fully function. “Provisioning” your phone line means that your local phone service will be modified to work with the ooma system. Calling features such as call-waiting,
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