oomaUserGuide_revA

Oomacomsupport online for more information before you

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Unformatted text preview: more information. Before You Begin Before you install your new ooma system, you must first activate your ooma Hub on the ooma website at: http://www.ooma.com/activate. After you’ve activated the ooma Hub, take a minute to make sure you have all the materials you’ll need, and to decide where you want to install your ooma equipment. What You Need In Your Home To install the ooma system, you will need to have a high-speed (DSL, cable or fiber-optic) Internet connection. Dial-up Internet connections are not fast enough to support the ooma service. The ooma system also does not support satellite or wireless broadband connections. What You Need from ooma Every installation will include one ooma Hub™ device, the main ooma unit which supports one phone. To extend your ooma service to other phones in the house, install an ooma Scout™ device on each additional home phone that you want to use with your ooma service. These smaller ooma devices act as satellites, connecting to the ooma Hub through your home phone wiring, and drawing upon its power and functionality. The ooma Hub supports up to four ooma Scout devices. If you have a phone which cannot be connected to an ooma Hub or ooma Scout, it must be disconnected and set aside. Additional ooma Scout devices can be purchased on the ooma website. installation Each ooma Hub package contains: 1 The ooma Hub™ device 2 An Ethernet cable 3 A short phone cable 4 A long phone cable 5 An ooma telephone splitter 6 An AC adaptor Ports on the ooma Hub device Here is a closer look at the ports you will be using during the installation process. 25 26 installation Each ooma Scout package contains: 1 The ooma Scout™ device 2 A short phone cable 3 An AC adaptor Ports on the ooma Scout device Here is a closer look at the ports you will be using during the installation process. installing the ooma Hub The ooma Hub™ device must be installed in a location that has access to: The Internet, ideally next to your modem A power outlet If you plan on using the ooma system with a landline, or want to install ooma Scout devices in other locations in the house, the ooma Hub must also have access to a phone jack. IMPORTANT: If your Internet connection is not next to the phone line (which is more likely when you have cable Internet service), you may need a very long phone cable (not included). Another solution is to use a network bridge, such as HomePlug devices, to extend your Internet connection to an available phone jack. See the Troubleshooting section and visit our support website online for more information on using HomePlug or other technologies to extend your Internet connection. Getting the Best Voice Quality The ooma Hub is smart enough to function effectively anywhere in your network. There are certain locations, however, where it works best. If you can connect the ooma Hub in your network between the cable or DSL modem and all the computers in the home, the ooma Hub can intelligently prioritize your phone calls over computer data transfers (like large file uploads) and maintain the best possible voice quality. Connecting the ooma Hub to the Network Start by turning off any computers, modems, switches, and routers. If you have a single computer directly connected to your modem, or if you have a modem and a separate router for your computers, use the MODEM AND ROUTER INSTALLATION instructions. If you have a router with a built-in modem, or have an advanced network configuration and want to install the ooma Hub behind a router, use the INTEGRATED ROUTER INSTALLATION instructions. If you need help in identifying your equipment, see APPENDIx A: IDENTIFYING YOUR EQUIPMENT at the end of the user guide. 29 installing the ooma Hub Modem and Router Installation These instructions assume your computer connects directly to your modem or to a router (wired or wireless). Your initial setup looks like one of these: Internet Internet Modem Router Modem To connect the ooma Hub to your network: 1 Unplug the existing Ethernet cable from your modem. This is the cable that connects your modem to your computer or router. 2 Plug the existing Ethernet cable into the port labeled HOME on the ooma Hub. 3 Use the Ethernet cable provided and connect the port labeled MODEM on the ooma Hub to the Ethernet port of the modem. Now your setup should look like this: Internet Modem Internet MODEM HOME Modem SkIP TO CONNECTING THE OOMA HUB TO YOUR PHONE SYSTEM MODEM HOME Router 30 installing the ooma hub Integrated Router Installation These instructions assume your modem has a built-in router or that you want to install the ooma Hub behind a router. Your initial setup looks like one of these: Internet Internet Integrated Router Integrated Router To connect the ooma Hub to your network: 1 (optional) Unplug an existing Ethernet cable from your router. This is the cable that connects the router to a computer. 2 (optional) Plug the existing Ethernet cable into the port labeled HOME on the ooma Hub. 3 Use the Ethernet cable provided and connect the port labeled MODE...
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