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Unformatted text preview: ect instead the kinds of questions that
encourage extended talk by the addressee. (In training materials these are
usually called `open questions' and usually equated with WH-syntax, though
some materials do distinguish `how' and `why' questions from the rest.)
According to gender researchers like Pamela Fishman (1983) and Janet
Holmes (1984), using questions to facilitate talk ± an `interpersonal' rather
# Blackwell Publishers Ltd. 2000 d:/3socio/4-3/cameron.3d ± 29/6/0 ± 21:6 ± disk/mp STYLING THE WORKER 337 than purely `informational' use of language ± is a strategy associated in
particular with women speakers.
Ask questions ± don't demand information!
(guidance for operators, utility company centre)
Sta must give the caller space . . . by . . . asking questions
(credit authorization appraisal checklist)
Varying the type of questions gives a rounded and interesting communication
(performance guidelines, auto insurance centre) With the foregoing examples I hope I have shown that the ways of...
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This note was uploaded on 01/16/2014 for the course ANTHRO 33 taught by Professor Wertheim during the Spring '08 term at UCLA.
- Spring '08
- The Land