I am grateful also to sylvie roy steve taylor jack

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Unformatted text preview: social science discipline, and sociolinguists should be prepared to follow them wherever they may lead. NOTES 1. I am indebted to the editors of the Journal of Sociolinguistics and two anonymous reviewers for helpful comments on an earlier version of this paper, and to audiences at the 1999 ILA and NWAVE conferences who commented on oral presentations of the material. I am grateful also to Sylvie Roy, Steve Taylor, Jack Whalen and Anne Witz for making unpublished work available to me. Last but not least, I thank the call centre operators, supervisors and managers (their names withheld at their own request) who provided me with the information and many of the insights on which this article is based. 2. This article deals only with call centres whose working language is (British) English. In the context of globalization, however, it is worth asking how far the same regulatory practices and interactional norms are being di€used across language communities. On this point, some suggestive observations are made by Sylvie Roy (1999), who ®nds evi...
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This note was uploaded on 01/16/2014 for the course ANTHRO 33 taught by Professor Wertheim during the Spring '08 term at UCLA.

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