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Unformatted text preview: social science discipline, and
sociolinguists should be prepared to follow them wherever they may lead. NOTES
1. I am indebted to the editors of the Journal of Sociolinguistics and two anonymous
reviewers for helpful comments on an earlier version of this paper, and to audiences
at the 1999 ILA and NWAVE conferences who commented on oral presentations of
the material. I am grateful also to Sylvie Roy, Steve Taylor, Jack Whalen and Anne
Witz for making unpublished work available to me. Last but not least, I thank the
call centre operators, supervisors and managers (their names withheld at their own
request) who provided me with the information and many of the insights on which
this article is based.
2. This article deals only with call centres whose working language is (British) English.
In the context of globalization, however, it is worth asking how far the same
regulatory practices and interactional norms are being diused across language
communities. On this point, some suggestive observations are made by Sylvie Roy
(1999), who ®nds evi...
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- Spring '08
- The Land