Lists like this one are typically used in both formal

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: 21:6 ± disk/mp STYLING THE WORKER 333 understands what `depth of pitch' refers to), but it does at least specify which aspects of performance operators and assessors are expected to be attentive to. (Lists like this one are typically used in both formal appraisal and more informal regular coaching of individual operators by their supervisors. They also inform the preliminary training of operators.) Having established what I mean by `styling' and how it is embedded in the call centre regime, I now turn to a more detailed examination of the linguistic characteristics of the preferred style. I will seek to show that the style is gendered, produced through a consistent and deliberate preference for ways of speaking that are symbolically coded as `feminine' (and that in some cases are also empirically associated with women speakers). CALL CENTRE STYLE AND `WOMEN'S LANGUAGE' As is well known, 25 years ago Robin Lako€ (1975) elaborated a notion of `women's language' (WL), a register or, in Eckert's sense, a `style' characterized by linguist...
View Full Document

This note was uploaded on 01/16/2014 for the course ANTHRO 33 taught by Professor Wertheim during the Spring '08 term at UCLA.

Ask a homework question - tutors are online