Chapter_2_-_Global_E-Business - Chapter 2 Global E-Business and Collaboration Learning Objectives What are the major types of systems in business Why do

Chapter_2_-_Global_E-Business - Chapter 2 Global E-Business...

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Chapter 2 Global E-Business and Collaboration
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Learning Objectives What are the major types of systems in business?Why do firms need to integrate their business processes? What are ERP systems?What are collaboration systems? Q&A
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Page 3 Major Types of Systems (cont’d) Three Levels of Information Systems - Operational-level systems - Management-level systems - Strategic-level systems Four Major Types of Systems - Transaction Processing Systems ( TPS ) - Management Information Systems ( MIS ) - Decision-Support Systems ( DSS ) - Executive-Support Systems ( ESS )
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Page 4 Systems From a Functional Perspective – Relate to Your Own Majors Sales and Marketing Systems - Help identify customers - Develop products and services - Promote products and services - Sell products and services - Provide ongoing customer support Manufacturing and Production Systems - Planning, development, production of products and services - Planning, development, maintenance of production facilities - Acquisition, storage, availability of materials - Scheduling materials, facilities, labor - Controlling the flow of production
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Page 5 Systems From a Functional Perspective (cont’d) Finance & Accounting Systems - Manage firm’s financial assets: cash, stocks, bonds, etc. - Manage capitalization of firm and finding new financial assets - Maintain and manage financial records Human Resources Systems - Identify potential employees - Maintain employee records - Track employee skills, job performance, and training - Support planning for employee compensation and career development
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Page 6 Major Types of Systems Types of Information Systems Info Functional Perspective TPS MIS DSS ESS
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hmm… so many systems… potential problems??
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Page 8 Why Enterprise Applications?
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