Centre for Graduate Studies, OUM - CONFIDENTIAL FINAL EXAMINATION Course Code : BMHR5103 Course Title : HUMAN RESOURCE MANAGEMENT Program : Master of Business Administration Time : Date : Instructions to candidates: 1. This question paper is divided into FIVE (5) Sections. 2. Answer altogether FIVE (5) questions: You must answer one question from each sub-section. Each question carries an equal (a maximum) 20 marks. 3. Time allowed: Three (3) hours. 4. Please write your answers on the answer sheets provided. 5. Please start your answer on a new sheet. 6. There are 04 pages of questions, excluding this page. Note: No written material may be brought into examination room
Centre for Graduate Studies, OUM Note: No written material may be brought into examination room 1 Section A (Answer only 1 question from this sub-section) Question 1: “To be successful, firms must closely align their Human Resource Management (HRM) strategies and programs (tactics) with environmental opportunities, business strategies, and the organization’s unique characteristics and distinctive competence”. - Discuss. (20 marks) Question 2: “Many companies today view HR outsourcing as one of the most viable options to save money and improve services while also making a strategic contribution to the business,” said David Clinton, president of Accenture HR Services, an Accenture business that provides human resources services on an outsourced basis. “The most compelling indicator of outsourcing’s high approval rating is the fact that none of the survey respondents plans to bring that activity back in-house.” HR programs that are most often fully outsourced are: 401(k) programs (selected by 53 percent of respondents); pensions/benefits (30 percent); stock options administration (30 percent); and health benefits (29 percent). Leading the list of partially outsourced services are health benefits (50 percent), training and development (48 percent) and payroll (40 percent). The study also found that while most companies fully outsource some HR programs, they often deliver their HR services via a blended solution, using both internal and external capabilities with multiple providers. - Critically discuss the implications (i.e. pros and cons, benefits, etc.) of Human Resource outsourcing to the employees, organization and industry as a whole.
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